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I have an older computer that my husband wants to use. It…

Customer Question
I have an older...

I have an older computer that my husband wants to use. It asks for a password ***** I do not remember. What do you suggest doing?

Technician's Assistant: What device or product does this involve?

It's a computer that requires a password ***** open.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It's an HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I replaced that computer with an newer one. No one has used the older HP. Trying to use it again but can not remember password.

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
5/29/2018
Tech Support Specialist: ChrisC, Computer Enthusiast replied 2 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,544
Experience: Over 15 years experience as a computer technician.
Verified

Hi, my name is Chris!

Do know what version of Windows came with the computer?

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Customer reply replied 2 months ago
I believe is was 10
Tech Support Specialist: ChrisC, Computer Enthusiast replied 2 months ago

Okay, give me just a few minutes to look into something for you.

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Customer reply replied 2 months ago
I do not want to pay the $39. It's not worth that amount of money.
Tech Support Specialist: ChrisC, Computer Enthusiast replied 2 months ago

That's an automated offer from the system. Just ignore it.

Give me a few minutes to see what info I can find for you on this.

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Customer reply replied 2 months ago
I am not going to click on securely connect. I am going to disconnect and will make sure $39 does not appear on our credit card statement.
Tech Support Specialist: ChrisC, Computer Enthusiast replied 2 months ago

Did you not see my last message?

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Customer reply replied 2 months ago
I no longer need whatever you are offering. If I find $39 has been charged to my credit card, I will notify officials that I did not approve the charge.
Tech Support Specialist: ChrisC, Computer Enthusiast replied 2 months ago

I will send your question over to customer service for a refund.

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