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We have been trying to reset a PW, the flush drive is

Customer Question
We have been trying...

We have been trying to reset a PW, the flush drive is reported as not a password ***** appropriate

Technician's Assistant: What device or product does this involve?

Windows 7, lab top, medical program

Technician's Assistant: What's the brand and model of your computer?

Lenovo Interl core I 5

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

We tried to reset PW in different ways We entered incorrect PW and now we have this problem, the disk for PW change is a problem

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The computer is from 2013

Submitted: 26 days ago.Category: Computer
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Customer reply replied 26 days ago
How long should I wait for till the response?
Customer reply replied 26 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 26 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 25 days ago
I will see a patient, and follow with you, 10 min or so
Answered in 6 minutes by:
5/29/2018
Tech Support Specialist: Domijones Manalo, System Administrator replied 25 days ago
Domijones Manalo
Domijones Manalo, System Administrator
Category: Computer
Satisfied Customers: 36
Experience: Keen knowledge in Security, Networking, Servers and Technical Support
Verified

Hi!

Thank you for your question. I am Domijones and I look forward to helping you with your issue today.

I would like to clarify that you wanted to reset the password ***** your Windows 7 laptop?

Thank you.
Domijones

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Customer reply replied 25 days ago
It is asking for a disk
We tried flush drives
did not work
it does not give us a chance to change the PW
Customer reply replied 25 days ago
I doubt you can connect since we can not get to home screen
Can you tell me how I can change Pw/
I tried what I found on line
Tech Support Specialist: Domijones Manalo, System Administrator replied 25 days ago

Hi,

Thank you for your response. It will take me a while to provide the solution. I will send screenshots on how you can reset your Windows 7 password, step-by-step.

I will get back to you when I'm done.

Thanks.

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Customer reply replied 25 days ago
OK
I have to see a pt, I am MD
and get right back
Customer reply replied 25 days ago
2 problems:
disk is not accepted, we tried many flush drives
another: the task space to enter change pw does not open
Tech Support Specialist: Domijones Manalo, System Administrator replied 25 days ago

Hi Doc,

Can you provide a screenshot later so I may know the issue when it's asking for disk?

Thanks.

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Customer reply replied 25 days ago
I can sent to your cell only
Customer reply replied 25 days ago
Screenshots
Tech Support Specialist: Domijones Manalo, System Administrator replied 25 days ago

Hi Doc,

Thank you for the screenshot. You can follow the attached screenshot. It consists of 35 steps and a long process, but it should assist you in logging in to your Windows 7 laptop.

Part 1 - 1-20/35

Thanks,

Domijones

92b9e68a-66cd-4741-a590-...png92b9e68...png94c3e469-0f8f-46fa-ba39-...png94c3e46...png831b47d1-59f6-4347-b609-...png831b47d...pngd6d41a01-f7f7-4161-bbd6-...pngd6d41a0...png62b6e957-667c-4ff5-b0b0-...png62b6e95...png6209ee5a-fb7c-4437-b72c-...png6209ee5...png9b31a36f-0d19-43bf-ae6a-...png9b31a36...png2108592e-fef1-44cc-9f15-...png2108592...png0f6ed17d-c9b6-426e-95c3-...png0f6ed17...pngb2fb6afc-bede-4df6-8041-...pngb2fb6af...pnga1c83267-626d-4e20-9598-...pnga1c8326...png2944e5e3-1d4f-44e8-ac35-...png2944e5e...png78584f47-f086-4792-93b9-...png78584f4...png59f9a970-911a-441a-8f81-...png59f9a97...png9d81ab2a-57f7-4d13-9535-...png9d81ab2...png4331dd92-3964-4d73-b849-...png4331dd9...pngac018e4a-8a2c-4558-9536-...pngac018e4...pngffe36083-0dbf-41e5-8541-...pngffe3608...pngffe9b2b2-de71-433f-a7c9-...pngffe9b2b...png68f63860-0180-4528-b274-...png68f6386...png
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Tech Support Specialist: Domijones Manalo, System Administrator replied 25 days ago

Hi Doc,

This is the last part of the screenshot.

Part 2 - 21-35/35

Thanks again for your cooperation.

Domijones

ff873bf9-86c5-4d4d-9ec9-...pngff873bf...png8515d740-7b35-4f41-bcd1-...png8515d74...pngdcf2c761-b2d5-498b-b553-...pngdcf2c76...pngdb2a6cf8-20b2-43c0-93b0-...pngdb2a6cf...pnga9ddb7f2-0239-43cd-bccb-...pnga9ddb7f...png2618a646-1dfd-453e-9a84-...png2618a64...pngd2f3b1cb-6914-4e4d-a363-...pngd2f3b1c...pnga33494e4-be39-4d8a-827c-...pnga33494e...pngb2e4eb21-a08b-4297-8e4d-...pngb2e4eb2...png155d9c8e-cf2c-4f5d-beba-...png155d9c8...png5b02442a-963b-46fa-9e66-...png5b02442...pngc967c358-4230-4fd7-b6a1-...pngc967c35...png59abf42e-924e-47ce-8745-...png59abf42...png1c250c1b-f5fd-479b-ba4c-...png1c250c1...png63c506dd-4799-42b0-bf0b-...png63c506d...png99f334c6-dd8f-4771-928a-...png99f334c...png
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Satisfied Customers: 36
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