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Optical dr not recognized. Optical dr not recognized win 10.

Customer Question
Hi. optical dr not...

Hi. optical dr not recognized

Technician's Assistant: What device or product does this involve?

Optical dr not recognized win 10

Technician's Assistant: What's the brand and model of your computer?

M910s

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

1st time i tried to view a dvd. I did update driver and dr was visible. but not after restart

Technician's Assistant: What's the brand and model of your computer?

Lenovo m910s

Technician's Assistant: What have you tried so far with your computer?

I updated driver and could then see ODD. But disappeared after restart

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
5/29/2018
Tech Support Specialist: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Computer
Satisfied Customers: 728
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

what has changed recently? Can you check in device manager and tell me if the driver shows an exclamation mark?

Ask Your Own Computer Question
Customer reply replied 2 months ago
still there?
Customer reply replied 2 months ago
No remote connection allowed. Been scammed and infected before.
Customer reply replied 2 months ago
No to $39. Tell me how to fix the problem
Customer reply replied 2 months ago
Are you there?
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,803
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hi, my name isCustomerand welcome to JustAnswer. I'll be the one to assist you with your question regarding your CD/DVD drive.

Please go to the link below, follow the instructions listed under 3: Manually fix corrupted registry entries and if that does not work, 4: Create a registry subkey

https://www.drivereasy.com/knowledge/fixed-dvdcd-rom-drives-missing-after-upgrading-to-windows-10/

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you!

Customer/p>
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Shefin
Shefin, Computer Support Specialist
Category: Computer
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