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Someone has changed my password to my e-mail

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Someone has changed my password...
Someone has changed my password ***** my e-mail address........how can I make a new password ***** I can use my e-mail address again????? I dont know what the old password ***** or was!!!! Can someone help me get a new password ***** I’m the only one who knows what the NEW password ***** be??????
Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
5/29/2018
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

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Customer reply replied 2 months ago
I don’t know......months ago
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

Can you tell me the part of your email address after the @ symbol please?

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Customer reply replied 2 months ago
All this WAAAAAAAAAY to complicated!
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

ok.. I asked you

Can you tell me the part of your email address after the @ symbol please?

What is complicated about that question?

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Customer reply replied 2 months ago
How can I get a new password ***** my e-mail address???
Customer reply replied 2 months ago
Yahoo.com......I had already typed this in as part of my e-mail address...
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

No sorry, that did not come through

When you try to sign in, what is the exact message you get?

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Customer reply replied 2 months ago
The computer keeps asking me for my “Apple” address??????
Customer reply replied 2 months ago
What is an “apple” address?
Customer reply replied 2 months ago
Well....I tried
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

Are you on a windows or mac computer?

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Customer reply replied 2 months ago
Please send me an e-mail address so I can forward the correspondence between myself and my financial planner
Customer reply replied 2 months ago
Hi Richard, I'm from the customer service desk. Our customer is not so computer savvy and he has assured me he would extend us the patience to work on hi email issue and I would also like to request the same from you. His main issue, per what he informed me about, is that there are some apps on his iPad that he is not able to access since it is asking for his Apple password ***** he can not seem to recall anymore nor the answers to his security question. So, it is his iPad he is accessing his emails and other apps on that he is not able to do at the moment due to his Apple password ***** Thanks, ***** ***** want to get back to him and he will be glad to work out the issue once more.
Customer reply replied 2 months ago
Hi again Richard....the password ***** are with an I PAD..... I’m not too familiar with computers......my financial advisor may be able to help us.....eastern time ph number is(###) ###-####....(chad Pannell). I also gave Chad your 800 number .....he may call you.."...thanks Richard.......Bob
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

ok, can you use my link below to reset your password.

https://iforgot.apple.com/password/verify/appleid

Once done, use the new password ***** sign in

Let me know how you go please

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