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It's my Samsung s8 lm on. My Facebook has been hacked my…

Customer Question
It's my Samsung s8...

It's my Samsung s8 lm on

Technician's Assistant: What Samsung model do you have? And the Operating System (OS)?

My Facebook has been hacked my daughter just rang and so did my cousin

Technician's Assistant: When did you last update Facebook?

This morning it took awhile as l couldn't recall my original mobile number and email account l used originally to set up on facebook

Technician's Assistant: What have you tried so far with your Facebook?

I set up a new fb with a photo of my granddaughter and I as a profile pic

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The other account has a 40yr old pic with the words Moerewa Tigers printed on the shirt

Submitted: 2 months ago.Category: Computer
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Answered in 21 minutes by:
5/29/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,302
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 months ago

I'm sorry about the issue, Did you try resetting your password *****?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 months ago

are you there please?

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Customer reply replied 2 months ago
Password ***** what
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 months ago

Your facebook's password, Did you try to reset it please?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 months ago

Are you there please? Do you still need help ?

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