Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I lost my Facebook account, my words with friends game and…

Customer Question
I lost my Facebook...

I lost my Facebook account, my words with friends game and my gmail account on the favorites bar of my OS X EL Capitan computer. I need help recovering them so that I can access them. Please help me!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, but i can do that on my ipad

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My house number is(###) ###-#### but i forget the security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Did you see about my Facebook account and my Words with Friends games? I need all 3

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 2 months ago
I did not get a response
Answered in 2 hours by:
5/29/2018
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens now when you try to sign into your account?

Please let me know

Thank you

Ask Your Own Computer Question
Customer reply replied 2 months ago
I don’t want an answer now. I will get apple support to help me. I agreed to a $5.00 refundable charge and now I see that I have been charged $42.00 for help. I demand to get my money back immediately.
Customer reply replied 2 months ago
No I want a refund of the $42 now
Customer reply replied 2 months ago
I agreed to a $5 refundable deposit
Customer reply replied 2 months ago
This was a fraud
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
This is a question about too many Facebook accounts I forget
This is a question about too many Facebook accounts I forget my password ***** it establishes me a new account I need to drop these other accounts and has only one account can you help me please … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Ipad. 10.3.3. For about 4-5 days. Cost for advice today?
Ipad JA: What Operating System (OS) are you running on your iPad? Customer: 10.3.3 JA: How long has this been going on with your iPad? What have you tried so far? Customer: For about 4-5 days JA: Anyt… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
Ned password retrieved for scrabble. Not sure. New one but
Ned password ***** for scrabble JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: not sure JA: How long has this been going on with your computer? What have you… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
You're dealing with an 80-year-old who forgets passwords and
First, you're dealing with an 80-year-old who forgets passwords and is still living in the20th century. I need to get a new Microsoft account so that I can set up my email which hasn't been working be… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
The only sync my the games from my phone to the new Apple
The only sync my the games from my phone to the new Apple iPad … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I cannot find/access my gmail account anywhere. It is like
I cannot find/access my gmail account anywhere. It is like it doesn't exist. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a MAX OS X, version 10.6.8 with Safari 5.1.10 I need
I have a MAX OS X, version 10.6.8 with Safari 5.1.10 I need to upgrade Safari to 10 or greater to be able to upgrade my browser. How do I upgrade. I know very little about computers. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I pay [email protected] 15 dollars a month for tech support. I google a
i pay [email protected] 15 dollars a month for tech support. I google a lot of stuff and enjoy my facebook. My fb games said to have my flash player upgraded, I looked at it , got nervous and called tech support. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Yesterday when I opened facebook my picture with my name was
Yesterday when I opened facebook my picture with my name was missing also my games, Slotomaia,Double down casino, ceasers slots, quick hit slots, hot shot slots, and words with friends. I have been pl… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I recently updated my iPad and lost my movies. How do I
I recently updated my iPad and lost my movies. How do I recover them … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Why am I having trouble logging into my games? and once I
why am I having trouble logging into my games? and once I have logged in I get the busy signal?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I HAVE A NEW COMPUTER AND LOST ALL OF MY PROGRESS IN FARMVILLE
I HAVE A NEW COMPUTER AND LOST ALL OF MY PROGRESS IN FARMVILLE TEXAS HOLDEM AND SLOT-O-MANIA I NEED HELP TO RECOVER EVERY THING EVEN MY FRIENDS LIST… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I need assistance with my Mac Pro laptop not updating email.
I need assistance with my Mac Pro laptop not updating email. iPad works fine. Haven't used laptop in a year and Mail stopped at 2014. Won't update to current. I am at my wits end trying to figure out … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I lost all my game play were i have to start them all over
I lost all my game play were i have to start them all over again is there any way i can get them back?… read more
LKT
LKT
Bachelor\u0027s Degree
228 satisfied customers
My facebook account is comprimised. it [email protected]
My facebook account is comprimised. it [email protected] ....I cannot open it and I've had mail stating I've been asking for $$$ ....I used Russel XXXXX XXXXX's profile who is a friend and we posted a … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I can not log into my facebok account. tried to log in at
I can not log into my facebok account. tried to log in at a friends house with my laptop. It asked me to answer a sscurity question and I dont know the answer or even recoginize the question as being … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My facebook account has been compromised and the hacker has
My facebook account has been compromised and the hacker has changed the password XXXXX my email login so i've lost my email account as well, but i've read i can recover my facebook account using my fr… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
My yahoo email and password were stolen and now the same situation
My yahoo email and password XXXXX stolen and now the same situation is happening on Facebook. I want to correct the information. Who knows what has been done so far. I do know that 1 of my facebook co… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x