Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cannot open outlook they request a password I have

Customer Question
I cannot open outlook...

I cannot open outlook they request a password ***** have forgotten it

Technician's Assistant: When could you last open your Outlook?

Sunday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Only the normal updates

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I contacted you yesterday but nothing happened but you debited my credit card I paid $70plus yeaterday

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
5/29/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this
how do you access your outlook email?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a problem with Zoosk debiting my bank account on
I have a problem with Zoosk debiting my bank account on November 29 2017 but they say I am not a paid up subscriber. I want to unsubscribe and ask for a refund. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How do i update my billing settings for uber account. But no
how do i update my billing settings for uber account … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I purchased a $25 dollar iTunes card yesterday. I went to
I purchased a $25 dollar iTunes card yesterday. I went to load it on my iPad, and there is no way to use the camera. I do not want to use a debit/credit card because I purchase so many songs every mon… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
778 satisfied customers
A debit card is taken that is not tied in with a credit card
a debit card is taken that is not tied in with a credit card and the person must type in a pin number can I take that payment? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My outlook program on my computer will not sync with the
My outlook program on my computer will not sync with the Outlook Microsoft. I am forced to check my emails by going online outlook vs my outlook on my computer. Takes 6 clicks instead of one to check … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I need to give you my new number of my charge card to
I need to give you my new number of my charge card to continue my subscription but it doesn't seem to be working. What should I do or can I give you the number?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I cannot log in because I've forgotten my password. I've asked
I cannot log in because I've forgotten my password. I've asked for a new password, but when I try to enter it, the site asks me for a credit card #***** I have a new credit card # ***** the site does … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a AMEX Care Credit card. I want to enter my account
I have a AMEX Care Credit card. I want to enter my account online but have forgotten my password. When I go to reset your password, it asks for 15 digits of my card number (there are 16 on the card). … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Skype is charging me for an account I don't have with them
Skype is charging me for an account I don't have with them and have never had with them. My bank believes my credit card has been hacked and have cancelled it and given me a replacement. But I want re… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I prchased Winclear on 11/Oct/2012. My Mastercard was debited
I prchased Winclear on 11/Oct/2012. My Mastercard was debited by 'Clickbank for £37:66 pounds Sterling. My registration code is 21944-82264-72222. Clickbank order number was FVXSW4E7. You confirmed th… read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
The expert only answered the trivial part of my question by
the expert only answered the trivial part of my question by providing me with passwords that do not work.… read more
Bryan
Bryan
735 satisfied customers
I Am still having the same problem I had yeaterday. my e-mail
I Am still having the same problem I had yeaterday. my e-mail is saying receiving 19 e-mails and just keeps spinning and have not received any in the last 2 hours. I had a technition call yesterday an… read more
au-mod
au-mod
Bachelor\u0027s Degree
OK lets try that again. I asked for help unblocking my hotmail
OK lets try that again. I asked for help unblocking my hotmail account and was asked to supply a credit card number and email address. Apparently I am in your system. I was then asked for my password,… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
Have I been victim of a hoax On sunday week I had a message
Have I been victim of a hoax? On sunday week I had a message advising that my computer was infected and I had to sign up and make a payment by credit card to get it removed. The same happened yesterda… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have won ebay item 360272602386. I have tried to pay by credit
I have won ebay item 360272602386. I have tried to pay by credit card as instructed, but it will not accect my card. What should I do?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
i run windows 7 professional and have downloaded microsoft
i run windows 7 professional and have downloaded microsoft office home and professionals 2010. all programs work fine except for outlook 2010. when i open it a message comes ups that says "cannot star… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I was one of the many that applied to get the Google Money
I was one of the many that applied to get the Google Money kit and got scammed. Now I have got in touch with the company they have cancelled my information but I have gotten other charges from other c… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I have just reloaded my password yessterday and got as message
I have just reloaded my password XXXXX and got as message to say it was successful. However, I now want to buy some more credit from my credit card and the system does not seem to want to accept this … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x