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I did a windows update and when I restarted my laptop it…

Customer Question
I did a windows...

I did a windows update and when I restarted my laptop it does not allow me to type in letters only numbers. I can not enter my password.

Technician's Assistant: What's the brand/model and version of Windows of your laptop?

Asus, windows 10 I think.

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

G74S, rebooted, tried the onscreen key board.

Submitted: 1 month ago.Category: Computer
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Answered in 4 hours by:
5/29/2018
Tech Support Specialist: Harry, Computer Hardware Engineer replied 1 month ago
Harry
Harry, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,608
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
Not sure yet, tried some one else.
Tech Support Specialist: Harry, Computer Hardware Engineer replied 1 month ago

OK

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