Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had best buy download my files from one latop to a

Customer Question
Hello i had best...

Hello i had best buy download my files from one latop to a portable hard drive and I dont know how to access the fiels

Technician's Assistant: Does the hard drive icon appear on your desktop?

It shows a drop box

Technician's Assistant: Have you tried accessing the drive on a different computer?

No I do not have another computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is it neccesary to have drop box and is it safe for my computer,

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
5/28/2018
Tech Support Specialist: Cris, Support Specialist replied 2 months ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Could I offer remote support so I can look into your issue and see how we can get your files back onto your PC? The session is secure and closes when we finish. There is also a chat feature we can use to communicate.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I have a contract with best buy geek, is that who you are?
Tech Support Specialist: Cris, Support Specialist replied 2 months ago

No, you reached justanswer.com I am a computer expert on the site that can assist you with your issue.

I really don't recommend best buy for services since many of their experts are inexperienced. You can always cancel your services with them and use JustAnswer. We have experts in tons categories not just computer.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Hello: I have a Canvio® Slim Portable Hard Drive. When
Hello: I have a Canvio® Slim Portable Hard Drive. When I installed it I set it so that only my home PC could find and log onto it. I needed to reformat my hard drive so I backed up my files onto the C… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
how long it takes to take out from hardisk of an unworking
how long it takes to take out from hardisk of an unworking computer all the emails and put them on a DISC ON KEY? than how long it takes to put what is on the DISC ON KEY into a new computer ? In such… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Good morning! My computers hard drive is now officially dead and consequently so is
Good morning! My computer's hard drive is now officially dead and consequently so is my back up drive. As a result I have lost all purchases of movies, tv shows, apps, etc. (can you hear me grinding m… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
ok, so our home pc went down and my wife took it to best buy
ok, so our home pc went down and my wife took it to best buy and the geek squad said it was the motherboard or something.. yet they could recover the data ect ect....... they sold her an external hard… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
how do i ensure that, when i use portable media like a flash
how do i ensure that, when i use portable media like a flash drive or cd or portable hardrive etc on someone elses computer, i dont leave behind a copy, hidden from me or not, of any form of my files … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I have a Western Digital 250 gig portable hard drive (Passport). How
I have a Western Digital 250 gig portable hard drive (Passport). How do I protect the data with a password? Brian… read more
James K.
James K.
Managing Director
283 satisfied customers
cannot see or read anything when plugged in. i do not know
cannot see or read anything when plugged in. i do not know what happened. my computer will not see the hard drive… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Toshiba Portable USB powered 500 gb hard drive that
I have a Toshiba Portable USB powered 500 gb hard drive that I reformatted using a Vista Machine and when I try to access it on a Windows 7 machine it says it needs to be formatted to be used, when I … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have a Toshiba 320 GB portable HD that I thought I backed
I have a Toshiba 320 GB portable HD that I thought I backed up contents of HP mini netbook onto. But when I go to restore from the Toshiba, it doesn't show any files?… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I have a Toshiba External Hard drive, red light has come on
I have a Toshiba External Hard drive, red light has come on flickering, and there is no noise being made within the hard drive to suggest it's working. Any thoughts on how I can get access to this so … read more
Ali
Ali
CCNA
Im looking for a portable external hard drive that will work
I'm looking for a portable external hard drive that will work with the Acer 5630-6288 laptop to save some of my pictures music etc. I dont know if it has a 2.0 USB connection as I've seen some externa… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I am looking for an online server or an online hard drive...
I am looking for an online server or an online hard drive...we have too many external hard drives and want everything in one place so that all 3 of us can access information at anytime and not risk lo… read more
Arty
Arty
Senior Administrator
Bachelor\u0027s Degree
469 satisfied customers
I want to attach my Replica to a new computer but keep everything
I want to attach my Replica to a new computer but keep everything that is currently backed up from the old one. How do I do that? Do I need a password? Don't recall ever setting one.… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
I am running XP. I have a severe problem. I run AOL security
I am running XP. I have a severe problem. I run AOL security and firewall, but yesterday I started getting popups and a new shield appeared on my bottom screen bar for "antivirus live". From this shie… read more
Josh
Josh
Associate Degree
38 satisfied customers
I have been doing Maxtor back up for years and all of the sudden
I have been doing Maxtor back up for years and all of the sudden 600 fiels willnto back up. They show up on the error report. How can I somehow reset the external drive to start from scratch?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I need to clean a 6 year old desktop and reinstall window XP.
I need to clean a 6 year old desktop and reinstall window XP. I would like to move all programs and files to a 500 storage device and selectively reinstall programs and documents without having to loa… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
I have used the experts twice now and I am really impressed.
I have used the experts twice now and I am really impressed. However, the continuing saga of transferring files from a Windows ME is driving me crazy! I bought a Tornado Transfer Tool which did not wo… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I am 66 years old and dont know a lot about computers. I
I am 66 years old and don't know a lot about computers. I have a lap top and want to txfr info from it to my desktop. I do have an "eGo Portable Hard Drive" and a USB cord that came with it. I also kn… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x