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I am 82 years old and my vision is extremely limited. Having…

Customer Question
I am 82 years...

I am 82 years old and my vision is extremely limited. Having been on AOL since their inception I now feel lost in the woods as far as my email is concerned. I have an email address with Yahoo but have only been able to get my AOL mail one time. since the change. With my poor vision I cannot discern what is on those robot pics, or any other photographs actually, so if we need to communicate at all, let it be by text please. Please send a phone number so I can call you, for this present problem.

Technician's Assistant: What type of file are you trying to attach (e.g. Word documents, pictures, etc.), and how large is the file?

I'm not trying to attach anything. I'm trying to get my AOL email.

Technician's Assistant: Are you getting any error messages when you try to attach a file or send an email?

I want to read my AOL email.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want everyone to know about my visial challenges. I want a phone number tro call. I want you to text me rather than show me pics. My number is(###) ###-####

Submitted: 2 months ago.Category: Computer
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Answered in 2 hours by:
5/28/2018
Tech Support Specialist: Ebram Kerolos,
 replied 2 months ago
Ebram Kerolos
Category: Computer
Satisfied Customers: 50
Experience: Systems Analyst at NJ Transit
Verified

Hello, my name is ***** ***** I will be happy to assist.

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Tech Support Specialist: Ebram Kerolos,
 replied 2 months ago

Can you please provide me with a phone number so we could resolve the issue over the phone?

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