Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can not restore my google account. I have the e-mail, but…

Customer Question
I can not restore...

I can not restore my google account. I have the e-mail***@******.***, but what I think is my password ***** being rejected. I have been at this since Thursday and need to restore Google to get on my cell phone

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

My phone will not let me sign in because they need to verify my account, and they have sent me several numbers to type in and all is rejected. I might add that I am not very adept at this and don't know what I am doing.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

My computer is connected to comcast and I have a chrome that is connected to Google.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I guess I am really not smart enough to know what I need to ask.

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
5/28/2018
Tech Support Specialist: William Harder, Computer Hardware Engineer replied 2 months ago
William Harder
William Harder, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 60
Experience: SR Systems Engineer at Non Profit
Verified

Hello,

This page should assist with you changing your password ***** if you forgot it:

https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin

Or you can do a Google search for :

google, forgot my password

Please let me know the result and if you need further assistance. This should resolve your request. Also, please provide a

positive rating (3, 4, or 5 star) as that is how I receive credit for my work. A tip is always appreciated.

Thanks,
Will

MCSE - Server Infrastructure

MCSE - Cloud Platform and Infrastructure

MCSA - Server 2012

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask William Harder Your Own Question
William Harder
William Harder
William Harder, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 60
60 Satisfied Customers
Experience: SR Systems Engineer at Non Profit

William Harder is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I lost my phone yesterday and can't sign in to my account.
I lost my phone yesterday and can't sign in to my account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I am trying to transfer to vonage from google voice. Google
I am trying to transfer to vonage from google voice. Google is not allowing this because of a pending order. What does that mean and how can this be changed. … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I REALLY NEED HELP TO RESET ALL OVER MY GOOGLE ACCOUNT I
GOOD EVENING I REALLY NEED HELP TO RESET ALL OVER MY GOOGLE ACCOUNT I LOCK MY SELF OUT MY CELL PHONE SINCE THURSDAY AFTER MY GRAND BABY DROP MY CELL … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can't recover google account. Tried recovery process, when
can't recover google account. Tried recovery process, when get code in recovery process says it will send email with recovery code, but email address it intends to send to is not mine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I purchased a pair off virtual reality glasses and was
Good morning. I purchased a pair off virtual reality glasses and was attempting to down load some apps but when asked to use google as a default the system locked up. My company has a third party soft… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Im locked out of my google account, ive tried evcerything
ive tried evcerything recovery email recovery phone number nothing works … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought a new cell phone -- moto z. problem is that i have
I bought a new cell phone -- moto z. problem is that i have double verification on my google account (*****@******.***) and while the 16 charact er application specific password ***** connects my desk… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just changed cell phones. I am trying to have everything
I just changed cell phones. I am trying to have everything changed over to new phone, i.e. email address, etc. etc. Big problem is I have had numerous … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I was. Blocked by someone. They wouldn't let me get the code
I was. Blocked by someone. They wouldn't let me get the code to change my google play password.they started downloading all kinds of stuff. So I could not finish changing my password. I didn't get the… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have the fingerprint security feature on my Samsung cell
I have the fingerprint security feature on my Samsung cell and when I used it it wouldn't work so I tried the secondary password ***** it wasn't recognized. I have 2 attempts remaining. I can't get th… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can't sign in to Google Chrome which I just installed on
I can't sign in to Google Chrome which I just installed on my MAC desktop OS 10.8.5. I never use Google devices. I am 76. I don't own a smart phone. I don't text. (I have a Consumer Cellular flip phon… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hello - I have accidently locked myself out of my Sprint HTC
Hello - I have accidently locked myself out of my Sprint HTC Window's Cell Phone - I had updated my 4 digit password XXXXX something I thought I would have had no problem with remembering - and well, … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I couldnt remember my password, as I have never used it, and
I couldn't remember my password, as I have never used it, and I misread instructions. I cancelled my account that was attached to my Casio G'Z One phone and don't know how to re-connect it with my ori… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I have had a Google account for about 4 years. Once or twice
I have had a Google account for about 4 years. Once or twice a week I am asked to sign in again with an e-mail address and a password. Yesterday it asked again, and I attempted to give the correct pas… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I cant get into my email. You keep rejecting my P/W even though
I cant get into my email. You keep rejecting my P/W even though I have chnged it to meet your requirements. You used to phone me a code to my no. ending in35. even that has stopped now. My email is pa… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Im desperate I need help logging into my goggle gmail. Because
I'm desperate I need help logging into my goggle gmail. Because my orginal security question was forgotten a new account was set up and now I cannot log into either of them. In August of 2010 I purcha… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I signed up today and got all my information and now I get
I signed up today and got all my information and now I get a note saying that I am not signed up. Also I signed my husband up for gmail and it read that you need a mobil phone number. Well we have a t… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
how do I get my cell phone to connect to my email.. all ...
how do I get my cell phone to connect to my email.. all info is correct in the phone, but says its transferring bytes.. and can't connect to server..why and how do I fix it?… read more
Stephen
Stephen
Internet Programmer
Associate Degree
742 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x