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My dell Inspiron 7348 2-in-1 has lost wifi connection. Win…

Customer Question
My dell Inspiron 7348...

My dell Inspiron 7348 2-in-1 has lost wifi connection

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Win 10 home

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Tried to reinstall wifi drivers

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Does not show wifi in network status, not an option

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
no internet connection / no wifi
Customer reply replied 2 months ago
when will I get support contact
Answered in 24 minutes by:
5/28/2018
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

When was the last time that you could get on the internet with that computer?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 2 months ago
couple of days age
Customer reply replied 2 months ago
I have no internet connection on that computer
Customer reply replied 2 months ago
hello
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.

Instead, left click the power button at the bottom right.

Then, hold down the shift key on your keyboard, and then click restart.

This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.

Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.

That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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Customer reply replied 2 months ago
ok working on it
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Allright, take your time. I will be here!

Dustin S

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Customer reply replied 2 months ago
no it still does not show wifi networks or have connention
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Did you complete the system restore? Did you go back a day before the issues started? Did it say restore successful?

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Customer reply replied 2 months ago
Only goes back 1 day
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Ok, how about this.

Please press the windows key on your keyboard, hold it down, and press R

( the windows key is two keys to the left of your space bar )

Onscreen should be a box that says Open / Run . In that box type in,

devmgmt.msc and then hit enter...

And if you expand the network adapter section, what do you see listed there word for word?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 2 months ago
Bluetooth Device (personal Area Network)
Customer reply replied 2 months ago
Bluetooth Device (RFCOMM Protocol TDI)
Customer reply replied 2 months ago
WAN Miniport (IKEv2)
Customer reply replied 2 months ago
WAN Miniport (IP)
Customer reply replied 2 months ago
WAN Miniport (IPv6)
Customer reply replied 2 months ago
WAN Miniport (L2TP)
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

You are missing your wifi driver, so we either need to use a second computer and a USB memory stick and download the wifi driver and t hen install it on this computer.

Or, you need to buy a cheap wireless adapter, such as this one https://www.amazon.com/HoneyBull-Wireless-Adapter-External-Supports/dp/B078TM4Z9Y/ref=sr_1_221?s=pc&ie=UTF8&qid=1520981470&sr=1-221&keywords=wifi+adapter

If you dont have a second computer and a USB memory stick, then we will need to buy the wifi adapter.. That will get you back on the internet at which point we might be able to repair the internal wifi adapter.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Question
Customer reply replied 2 months ago
WAN Miniport (Network Monitor)
Customer reply replied 2 months ago
I am
Customer reply replied 2 months ago
I have downloaded one fron Dell, Intel 3160-7260-3165-7265 Wi Fi Driver, not sure if right one or how to install
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

WHats the support tag number on the bottom of your laptop?

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Customer reply replied 2 months ago
service tag 1S9LL52
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

When you downloaded the 3160-7260 wireless driver.

Did you then open it, and then run it and install it? Did it say it installed successfully?

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Customer reply replied 2 months ago
no, not sure how to install
Customer reply replied 2 months ago
install or extract
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Did you download it to a usb stick?

Did you insert that usb stick into the non working Dell?

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Customer reply replied 2 months ago
intel window pops up saying Installation Blocked
Customer reply replied 2 months ago
Istallation Blocked: This software package cannot be installed on your system
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Ok, you are going to need to order a cheap wifi adapter , and then once you are on the internet you can download all the windows updates, and then maybe get the internal wifi adapter working. But at least you will have internet.

You can buy a USB wifi adapter at walmart, best buy, or online at places like amazon, for instance.

Click Here

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Question
Customer reply replied 2 months ago
ok thanks
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Allright, if you have any further questions let me know.

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Category: Computer
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