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My issue is with my icloud. I have a unused phone number as…

Customer Question
Good morning, my issue...

Good morning, my issue is with my icloud. I have a unused phone number as my second point of authentication. It was my phone number in the past. But that number I don't have access to. I'm trying to continue with my icloud account but I can't bypass that. I have my username and password

Technician's Assistant: When were you last able to use your phone?

I'm sorry if this may be the wrong department. I figured I would ask anyway

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I didn't. I was afraid to use that option.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No that's all. Thanks

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Thank you
Customer reply replied 2 months ago
I always use my iPhone. I just can't get through the icloud. But it works fine otherwise
Customer reply replied 2 months ago
Am I going to get an answer??? My card has already been charged!
Answered in 16 minutes by:
5/28/2018
Tech Support Specialist: Donna French, Programmer replied 2 months ago
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hi there, my name is ***** ***** I am one of the experts here on JustAnswer.com. I apologize that it has taken so long for someone to reply to your request. Please give me a minute to review the details of your issue. Is there any other info that you’d like me to know before we move forward?

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Tech Support Specialist: Donna French, Programmer replied 2 months ago

To make sure I am understanding your question correctly...your phone is using the iCloud but you are not able to sign in to your iCloud account to make changes. Is this correct?

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Customer reply replied 2 months ago
that's correct
Tech Support Specialist: Donna French, Programmer replied 2 months ago

Okay, let me see what can be done to get this resolved

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Tech Support Specialist: Donna French, Programmer replied 2 months ago

What is your Apple ID?

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Customer reply replied 2 months ago
I'm not using the device right now to chat with you.
Tech Support Specialist: Donna French, Programmer replied 2 months ago

What is your Apple ID?

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Customer reply replied 2 months ago
My username is***@******.***
Tech Support Specialist: Donna French, Programmer replied 2 months ago

And what is the phone number that ends with 81 associated with the account?

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Customer reply replied 2 months ago
That was my previous iPhone number. The number was(###) ###-####before I changed it due to prank calls
Tech Support Specialist: Donna French, Programmer replied 2 months ago

Do you have another Apple device that you can use?

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Customer reply replied 2 months ago
I have my iPhone right here. That number for my iPhone is(###) ###-####
Customer reply replied 2 months ago
Should I open the chat on my iPhone
Tech Support Specialist: Donna French, Programmer replied 2 months ago

Okay, please go through the steps at: https://iforgot.apple.com/password/verify/appleid

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Customer reply replied 2 months ago
I should open the link on my iPhone? Right now I am using my business phone which is a Android
Tech Support Specialist: Donna French, Programmer replied 2 months ago

You can do this link on the Android but you will need access to an Apple device to complete the steps.

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