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My WL Mouse and keyboard is not working anymore. It worked…

Customer Question
My WL Mouse and...

My WL Mouse and keyboard is not working anymore. It worked until sombode loggid into my computer with Tenaviewer, he unsinstalled some drivers. I reinstalled the driver from your side, but could not get it working again. It is WM514 and KM713, thanks for your help

Technician's Assistant: How are you connecting the mouse: by USB or wirelessly?

I tested the Wireless components on anothe PC and I also tested the USB plug on this computer

Technician's Assistant: Does moving the mouse closer to the receiver make any difference?

It is WL

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I use hp spectre model 4290nz

Submitted: 2 months ago.Category: Computer
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Answered in 11 minutes by:
5/28/2018
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago

What operating system do u use?

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Customer reply replied 2 months ago
W10
Customer reply replied 2 months ago
did you see my comments?
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago

Please CLICK HERE and open/run the file called Elsinore Screenconnect

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago

Did you CLICK HERE and open the file?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago

We can use Teamviewer as well?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 2 months ago

Hi

Are you available today?

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