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I typed the wrong password. and now it is locked up. Ther…

Customer Question
I typed the wrong...

I typed the wrong password. and now it is locked up. Ther info that you have is old. I did update it some time ago but it did not save it.Can you reset it for me?

Technician's Assistant: What device or product does this involve?

Lap top

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp windows 10

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No new ones

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I do not think so

Submitted: 2 months ago.Category: Computer
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Answered in 25 minutes by:
5/28/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,606
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. When signing in to your computer, do you see “The password ***** *****? Try again”. If so, this indicates you are using a local computer account and may need a password ***** disc. If you see “That password ***** ***** Make sure you are using the password ***** your Microsoft account”, then you are logging in to a Microsoft cloud account. You can go to Microsoft’s password ***** page to try to reset your account password. Please let me know which way you sign in so that I can assist you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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