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I have a second computer that is HP. I have forgotten the…

Customer Question
I have a second...

I have a second computer that is HP. I have forgotten the password ***** I can no longer open it. Can you help me open with a new password? Thanks

Technician's Assistant: What device or product does this involve?

Hp Stream

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

I'm sorry, I don't remember.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Intel Celeron Processor n3060?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just a password ***** open...

Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
5/27/2018
Tech Support Specialist: Ugo A, Computer Software Engineer replied 2 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is***** situations like this, you might have to do a factory reset to be able to access the computer again. If you created your account via Windows through the "cloud" , then you might be able to do a password *****

Please let me know if you'd like more information or whether you've solved this issue at this point.

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Customer reply replied 2 months ago
No this is not working for me. Please cancel the trial and account.
Customer reply replied 2 months ago
This is not working for me. Please cancel the trial and close the account.
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Ugo A
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
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Experience: Software Engineer at Quadrant

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