Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

2 INCH BLOCK ON SCREEN using acer (ASPIRE E 15-575 LAPTOP)

Customer Question
2 INCH BLOCK...

2 INCH BLOCK ON SCREEN using acer (ASPIRE E 15-575 LAPTOP) SYSTEM 64 BIT OPERATING SYS

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

PROCESSOR INTEL 13-7100u 64 bit operating sys

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Nothing and no

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Capital lock key works but does not show on keyboard

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 hours by:
5/27/2018
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Computer Question
Customer reply replied 2 months ago
screen is covered on left by 2" white screen with purple black line in it. to answer you question the screen is blocked so part of it is blocked. i have noted tried any updates.\
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

How old is the laptop?

Ask Your Own Computer Question
Customer reply replied 2 months ago
2016
Customer reply replied 2 months ago
AGE of laptop 3 or 4 yrs. NO THANKS FOR REMOTE AID. thanks
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Unfortunately, it is outside of warranty so it would need to be repaired locally to have the monitor repaired/replaced.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Can u recommend a 13” laptop, preferably with backlit
Can u recommend a 13” laptop, preferably with backlit keyboard? It for business. 8 ram is fine.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Thinking of purchasing an Acer Aspire E 15 E5-575-33BM
Thinking of purchasing an Acer Aspire E 15 E5-575-33BM 15.6-Inch FHD Notebook as a replacement for my * yr old HP laptop. But what is this M.2 SSD issue I keep seeing? I already plan on adding 16 gb o… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
Can I use the crystal eye as a webcam on Skype? Acer Aspire
Acer Aspire E 15 E5-575-33BM 15.6-Inch Full HD Notebook (Intel Core i3-7100U Processor 7th Generation , 4GB DDR4, 1TB 5400RPM Hard Drive, Intel HD G … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just got new computer and plugged in my majic, has dial tone
just got new computer and plugged in my majic jack , has dial tone but don't see it, and can't call … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Will you find me 2 links for an acer laptop computer that is
will you find me 2 links for an acer laptop computer that is less than 2 years old (but new) with a 200+GB drive and NEWEST windows OS?… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I have Acer 8930. Does it support 64 bit Windows 7 OS Someone
I have Acer 8930. Does it support 64 bit Windows 7 OS? Someone gave me this laptop with GNU Linux OS. I would like to install Windows 7 instead. Can I install 64 bit Windows 7?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have a dell monitor cn-owh319-72872-6a7-omds and I am trying
I have a dell monitor cn-owh319-72872-6a7-omds and I am trying to use it with a 8 inch Acer aspire one laptop and wireless logitech keyboard and mouse. I have everything attached corrected and when I … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I want to get a netbook instead of lugging my heavy macbook
I want to get a netbook instead of lugging my heavy macbook around. I am looking at the acer aspire one netbooks, specifically the AO521 and AOD260. I like these a lot due to the multi gesture touchpa… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
please recommend an acer with intel core i5 or i7 processor
please recommend an acer with intel core i5 or i7 processor 13.3 inch screen and weighs around 2kg. 6MB / 360 to 500mb drive… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I HAVE AN ACER ASPIRE 5732Z S/N LXPGU0204894736EJD1601. BOUGHT
I HAVE AN ACER ASPIRE 5732Z S/N: LXPGU0204894736EJD1601. BOUGHT IN DECEMBER 2009, BUT NOT USED TILL I RETURNED FROM A MONTH'S FAMILY VISIT. THE CAPITAL LOCK AND NUMBER LOCK DO NOT SHOW WHETHER THEY AR… read more
Hunter Support
Hunter Support
Associate Degree
46 satisfied customers
Which laptop is best to purchase my budget is 55000. plz
Which laptop is best to purchase? my budget is 55000. plz suggest which one is best. wat about sony's laptop?????… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
i got my toshiba satellite laptop about a year ago and it ran
i got my toshiba satellite laptop about a year ago and it ran fine for what i was doing, but now all of a sudden 2 weeks ago i am down to 2 frames per second on videos and games while on my laptop, ca… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I need an advice which laptop is the fastest. Which of these
I need an advice which laptop is the fastest. Which of these 3 laptops will boot fast, have the fastest processing speed and can perform multitasking. "Acer Aspire Timeline AS1810T-8638 11.6-Inch HD D… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an Acer Aspire One AOA150-1049 8.9-Inch Netbook (1.6
I have an Acer Aspire One AOA150-1049 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery). I want to install additional memory if that is possibl… read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
I have an Acer Aspire x1200 desktop, 4GB, 640GB disk, Vista
I have an Acer Aspire x1200 desktop, 4GB, 640GB disk, Vista Home Premium, with MS Security Essentials and MS firewall for security. I received the upgrade disks - the Acer Upgrade wizard loaded and se… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I have an Acer Aspire 6930 running Windows Vista and the print
I have an Acer Aspire 6930 running Windows Vista and the print sppoler is not working so I cannot print any documents. I have no idea how to fix this… read more
John P
John P
Bachelor's Degree
422 satisfied customers
Im considering purchasing Vegas 8 pro and I will need to buy
Im considering purchasing Vegas 8 pro and I will need to buy a New PC, will Intel Quad 2.5Ghz with 8gb RAM be fine for editing 120 min HD film with many many photos and effects? the recomended specs s… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
my mac keyboard is acting weird. i need to keep caps lock ...
my mac keyboard is acting weird. i need to keep caps lock on to type normal and i need to keep num lock on to also type normal. I have a macbook pro intel processor 15 inch leopard. I don''t think i c… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x