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I have a problem with my phone not my computer. Android

Customer Question
I have a problem...

I have a problem with my phone not my computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Android Samsung s7

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I clicked on a link to connect my phone with my pc and it launched Microsoft launcher and it has change the configuration of the phone. I can't get back my previous screen and my apps

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I clicked on launcher and there was a space for uninstall but it was grayed out so I could not uninstall this.

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 52 minutes by:
5/27/2018
Tech Support Specialist: Ameen Khan, Computer Technician replied 2 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Computer
Satisfied Customers: 685
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

To give you an accurate answer, I have some follow up questions for you:

Have you used Microsoft Launcher before? are your trying to transfer pics/videos to your pc?

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Customer reply replied 2 months ago
No I have t used it. Is there a other way to transfer photos from phone to laptop
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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