Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot the password on an old laptop and can' topen up any…

Customer Question
I forgot the password...

I forgot the password ***** an old laptop and can' topen up any menu

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell whats os

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Tried hiitting f12

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No updates

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 13 minutes by:
5/27/2018
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,457
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello can you get into Windows or does this happen when you first turn on the computer ie a BIOS password?

What OS are you using is it Windows 10; 8;7 please?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I unlock my Dell laptop since I forgot my sign in
How do I unlock my Dell laptop since I forgot my sign in password … read more
hongkongpom
hongkongpom
Computer Support Specialist
1,457 satisfied customers
I have a Dell laptop and have forgotten my password. How I
I have a Dell laptop and have forgotten my password. How I reset my password? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Forgot password. Dell computer. Laptop Windows 8. ApJ8GDn
Forgot password JA: What device or product does this involve? Customer: Dell computer JA: What Dell model do you have? And the Operating System (OS)? Customer: Laptop Windows 8 JA: What's the brand/mo… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I apparently forgot my password. Dell laptop. Email address.
I apparently forgot my password JA: What device or product does this involve? Customer: Dell laptop. Email address***@******.*** JA: What's the model and Operating System (OS) of your Dell? Customer: … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
What is my Network Security Key for hug2g824936. Dell AMD.
I'm trying to connect a new laptop up to my hughes router and its asking me for an 8 digit PIN or a password ***** connect … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Forgot password on Dell Inspiron 5000. I have no idea. I
Hi, forgot password ***** Dell Inspiron 5000 JA: What Operating System (OS) are you running on your Inspiron? Customer: I have no idea. JA: What have you tried so far with your Inspiron? Have you inst… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Microsoft did an auto update and my Dell desktop is frozen
microsoft did an auto update and my Dell desktop is frozen on the dell logo … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot remember my AOL password. When I click forgot
When I click forgot password ***** ask me what my Favorite Childhood book is. i am trying to get AOL Gold. I want to keep the old AOL interface … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Are you there. Dell laptop windows 10. Dont remember and not
No it was slow i did minimal restart and now can't login … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I have a brand new Dell laptop and lost track of the
I have a brand new Dell laptop and lost track of the password. … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
Message says up-date sbcglobal.net with password! How? Dell
Message says up-date sbcglobal.net with password! How? … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Instructions for using recovery disc say to hit Fn12 as soon
Instructions for using recovery disc say to hit Fn12 as soon as the Dell logo appears. I do that, and it simply continues to the start Windows screen. What are the proper instructions for using the re… read more
Emanuel Flores
Emanuel Flores
Associates Degree
80 satisfied customers
I FORGOT MY PASSWORD, Months ago, Dell Intel pent-up, IN
I FORGOT MY PASSWORD JA: When did you last reset your username and password? Customer: Months ago JA: What's the brand/model/Operating System (OS) of your computer? Customer: Dell Intel pent-up JA: Wh… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Forgot password XXXXX used computer in 5 years need to rest
Forgot password XXXXX used computer in 5 years need to rest computer .it's a dell series DE051.harddrive has been cleared what do I do I stay on same black screen asking for password XXXXX tried f12 a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My laptop has a Trojan Horse. It shut down and has Think Point
My laptop has a Trojan Horse. It shut down and has Think Point on it that is telling me I have no access to the internet. I have reset my router....... I am working off my netbook. the laptop does not… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Was updating to Norton 360 V4.It installed properly. was asked
Was updating to Norton 360 V4.It installed properly. was asked to reboot. The computer did not reboot. I "forced" it to close, it restarted with an error message. did the check to find what was wrong.… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
my grandaughter has changed the password on my dell inspiron
my grandaughter has changed the password XXXXX my dell inspiron service tag ffq56h1 express service code XXXXXXXXXXX i would like to know how i can get arround this problem, Many thanks MICK… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have an old laptop it had windows 98 on it. I went to upgrade
I have an old laptop it had windows 98 on it. I went to upgrade to windows ME. I did fdisk in dos and deleted the old os and partion and made a new partition. I forgot to format it and now it just sta… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x