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I can't login to Ourtime.com. Have tried several times over…

Customer Question
I can't login to...

I can't login to Ourtime.com. Have tried several times over the past few days but keep getting 'Web page not available.

Technician's Assistant: What device or product does this involve?

It's a dating website and I have tried to login on my laptop and my phone but no success.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's a Samsung....is that what you mean?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Samsung? Have you installed any updates recently?

No not recently.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you.

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
5/27/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

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Customer reply replied 2 months ago
Thank You
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

have you tried any other web browser?

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Customer reply replied 2 months ago
No
Customer reply replied 2 months ago
everything else is fine it's just the 'Ourtime' website.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Ask Your Own Computer Question
Customer reply replied 2 months ago
Still no success
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

what is the error?

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Customer reply replied 2 months ago
I just can't login to 'Ourtime' dating website, it just keeps coming up with 'Web page not available.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

do you want me to remote connect and fix it?

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Customer reply replied 2 months ago
Is there a charge for that
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

Remote assistance is an additional service yes it has a charge.

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Customer reply replied 2 months ago
Then no thank you.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

try to reset your web browser and then try to login to ourtime.

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Customer reply replied 2 months ago
O.K thanks
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

let me know if that works.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

tell me what browser you are using i will give you the reset steps.

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Customer reply replied 2 months ago
Not sure would that be google?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

What operating system is running on the computer is it xp, vista, Windows 7, 8 or Windows 10 or its a Mac?

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Customer reply replied 2 months ago
Windows 8
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

internet explorer, chrome or firefox?

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Customer reply replied 2 months ago
O.K. Just Answer have taken £26.00 from my account as well as the £3.00 refundable payment....NOT HAPPY!!
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

you can check with customer service for billing as i have access to your account information.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
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Experience: Resolution Specialist at Wipro Bpo Services

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