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I recently purchased a new Netear R6080 router and when i…

Customer Question
I recently purchased a...

I recently purchased a new Netear R6080 router and when i attempted to register it online your softwa5re would not take my email adress so 'Im not sure if you have my information.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I set it up and have been usin it with one of my laptops. My phone will not accept my password.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

All

Technician's Assistant: What troubleshooting have you tried?

I went into the settings fo the wifi on my laptop but and I ot directions on my phone but I couldn't navigate to where I needed to be.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not that I know of.

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
5/27/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,020
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this

What internet service are you using Dsl, Adsl, Cable etc?

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Customer reply replied 2 months ago
Are you coustomer service for Netear?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

We are Just Answer preminum/paid service a site where customers ask questions on various subjects, and experts give answers. Experts are people who are well-trained and educated in their field. They can provide quick and detailed answers to customer's questions.

If you go here: http://www.justanswer.com/ down at the very bottom of the page in the gray area, on the left side you will see "How It Works." Click on that, and a box will pop up and tell you step-by-step how Just Answer works.

I hope this answers your question, and I look forward helping you with answers to your questions. If you need further information, it will be my pleasure to assist you. Thank you for your interest in Just Answer.

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Customer reply replied 2 months ago
Are you customer service for Netgear?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

This is www.justanswer.com service.

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Customer reply replied 2 months ago
I am under warrenty.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

you can reach Netgear in that case

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Customer reply replied 2 months ago
i typed Netear into the router.
Customer reply replied 2 months ago
I wonderred why you wamted card info.
Customer reply replied 2 months ago
You didn't bill my card for the $5, did you?
Customer reply replied 2 months ago
I typed Netgear into thhe browser. You didn't bill my card fo the $5, did you?
Customer reply replied 2 months ago
I certainly recieved no satisfaction and don't understand how you came up when I addressed Netgear.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,835
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

Let me see you still wait for assistance

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Customer reply replied 2 months ago
Are you online now?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

yes

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Customer reply replied 2 months ago
I want to know if you blled my credit card?
Customer reply replied 2 months ago
Why
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

Are you aware you are connected to Just Answer web site

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Customer reply replied 2 months ago
No I addressed Netgear
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

This is a premium paid tech support site where customers gets assistance for any tech issues

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Customer reply replied 2 months ago
My router is only oe week old and Im under warrenty
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

I am an expert who's there to assist you with your issue

You don't have to pay more by the way

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Customer reply replied 2 months ago
You did nothing for me. As soonb as the billin info came up I told your tech.
Customer reply replied 2 months ago
Why am I payin anything?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

You are correct, there is payment for request. Let me know you wish to continue or requests refund

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Customer reply replied 2 months ago
Request refund
I'm am also going to report this to the Cyber Crimes department in my County.
Customer reply replied 2 months ago
I address Netear, You appeared to be their Customer Service.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

cancelling your question

Thank you for contacting Just Answer

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