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My Email and this computer wont let me get pass verify your…

Customer Question
My Email***@******.*** and this...

My Email***@******.*** and this computer wont let me get pass verify your identity.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am on the inter net good.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I just just bought ahp notebook 15.6 diagonal hd and i am trying to set it up but it wont open because i cant get pass verify.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes how do i get my e mail in

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
5/27/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,075
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

are you signed into your gmail account on any other devices as well?

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Customer reply replied 2 months ago
no
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

which browser are you using to sign into gmail/ edge, internet explore, edge, firefox or chrome or safari

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Customer reply replied 2 months ago
i just bought a new hp note book 15.6 diagonal windows 10 and i cant get pass verify ypur identity for my e mail
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

what options do you have to click on the screen?

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