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I need a new password, having a hard time figuring it out. I…

Customer Question
I need a new...

I need a new password, having a hard time figuring it out

Technician's Assistant: What device or product does this involve?

I don't know

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It's a dell computer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This is my first time

Submitted: 1 month ago.Category: Computer
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Answered in 4 minutes by:
5/26/2018
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

what is your userid for that password?

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Customer reply replied 1 month ago
2cats2love
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

Thank you. just a moment while I gather some information.

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Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

that probably is ur password. what is your password ***** where are you trying to log in?

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Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

I am sorry ur USERID?

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Customer reply replied 1 month ago
I just paid this, and I need someone to please fix this for me, I had the understanding that you would fixmit
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

please ignore those messages. They are system generated and not from me. Ignore it plz...

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Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

can u answer my question?

2cats2love is probably is ur password. what is your password ***** where are you trying to log in?

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Customer reply replied 1 month ago
please call me at(###) ###-#### I'm sorry but I'm confused and have already paid it
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

ok. I call you back in 10 minutes.

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