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I recently purchased a laptop computer which provided a 30…

Customer Question
I recently purchased a...

I recently purchased a laptop computer which provided a 30 day free trial of Office 365. The trial expired 5/24 and I started getting pop-ups when I opened Word that the subscription expired and I had to make a purchase. Last evening I purchased:
Office Home & Student 2016 for PC, Quantity 1
Install Office
Product key: 26QCP-V6WQF-7DWTD-PQCP6-6JVQZ

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's an Asus Q405U, Windows 10 OS. I installed the Office Home but the pop-ups keep coming that my subscription expired although my Microsoft account shows the purchase. When I enter the product # that came with the receipt email, I get a notice that was "used" and the pop-ups about expiration are there. I can't seem to activate Office Home if that needs to be done. Please advise. Thanks.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's it.

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
5/26/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your office. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago

Did you register it online and can you log into your office successfully here?

https://www.office.com/

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