Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We cannot remember the password. My husband had an accident…

Customer Question
We cannot remember the...

We cannot remember the password. My husband had an accident and this is something he doesn’t remember. Even his security questions. There are 2 and he doesn’t remember them. There in French and I’m only English. Help

Technician's Assistant: What device or product does this involve?

IPad apple

Technician's Assistant: What Operating System (OS) are you running on your iPad?

What. Help me understand. I don’t know much

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

Well it just keep telling me for my password ********@******.***

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I just need to either reset the iCloud address or find out the password ***** it. Thank you

Submitted: 26 days ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 14 minutes by:
5/26/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 26 days ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,743
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. What is your husband's birthday?

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own Computer Question
Customer reply replied 26 days ago
November 17/1979
Customer reply replied 26 days ago
No
Customer reply replied 26 days ago
Tell me, this is for real, right?
Customer reply replied 26 days ago
Hello, is anyone helping me?
Customer reply replied 26 days ago
Why do you need his birthday?
Customer reply replied 26 days ago
Where do I find my answer?
Customer reply replied 26 days ago
Someone has got to answer me because I feel really uneasy with the questions your asking me. And I feel like phoning my bank to cancel it all
Tech Support Specialist: GeekGal, Computer Support Specialist replied 26 days ago

I am sorry that you have to wait. I work a flexible schedule and was out of the office when you finally responded. I asked for your husband's birthday because that is a required piece of information that we must have in order ot be able to reset his password.

In my first response to you, I told you "Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them."

Ask Your Own Computer Question
Tech Support Specialist: GeekGal, Computer Support Specialist replied 26 days ago

I will be unable to assist you further because the birthday that you provided does not match what is on file for the email address that you provided.

Your best option at this point is to call 1-***-***-****. If you can provide enough personal info (including full name on account, billing address, and possibly billing info) they can help you with regaining access to your account.

Ask Your Own Computer Question
Customer reply replied 26 days ago
because the tech was unable to answer my question, I won’t be charged right?
Tech Support Specialist: John TF., Apple Consultant replied 25 days ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,575
Experience: 20+ Years in the computer industry
Verified

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac, iPhone, or iPad using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Computer Question
Tech Support Specialist: John TF., Apple Consultant replied 23 days ago

Hello,

do you still need assistance with this issue? I would be glad to help further. Otherwise, if you could please rate to close out this session that would be much appreciated.

John

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John TF. Your Own Question
John TF.
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,575
3,575 Satisfied Customers
Experience: 20+ Years in the computer industry

John TF. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't remember my hotmail password and I can't get into
I can't remember my hotmail password ***** I can't get into many things … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I just got a new computer because my comp was in my truck
I just got a new computer because my comp was in my truck when some thieves stole my truck in Vancouver. I have no idea what my old password ***** telus email was because it was saved on my comp with … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Cant get into my skype and google account. Don't think so
cant get into my skype and google account. JA: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive? Customer: no JA: Anything else you want the Microsoft Office … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
110 satisfied customers
I want to cancel my old pal paid and get a new as I have a
I want to cancel my old pal paid and get a new as I have a new credit card and I want to buy gems at vagas world so a new account ill write new password.can I do this. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
ALL PAGES ARE COMPLETELY BLANK. lOST ALL INFO. MY COM PUTOR.
ALL PAGES ARE COMPLETELY BLANK. lOST ALL INFO JA: What device or product does this involve? Customer: MY COM PUTOR JA: How long has this been going on with your Com? What have you tried so far? Custom… read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
My boyfriends iPad 2 has locked up on him and it says
My boyfriends iPad 2 has locked up on him and it says activation required. What can be done?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I'm trying to send money to one of my sons. I'm currently
Hi. I'm trying to send money to one of my sons. I'm currently abroad and paypal is asking me to confirm my phone number--they have my U.S. cell number. I tried to give my number here in Israel and it … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,075 satisfied customers
I cannot get into my email account on my computer. I can on
I cannot get into my email account on my computer. I can on my phone. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I don't know how to hook up my Proscan tv. I did have ir
I don't know how to hook up my Proscan tv. I did have ir connected to a cable box, but the box needs to be replaced. I disconnected the box so now I just have the tv but I don;t know what I need to co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I have a question about my nixplay. can you help me> Windows
I have a question about my nixplay. can you help me> … read more
Sheri
Sheri
Bachelor\u0027s Degree
562 satisfied customers
I ahev a Fee Agent Desk unit and have lost the charger.
I ahev a Fee Agent Desk unit and have lost the charger. Could you tell me the voltage requirement? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I upgraded my skype yesterday I do not understand it.I would
I upgraded my skype yesterday I do not understand it.I would like to go back to the one I had, can you please help me … read more
PC_Wizzard
PC_Wizzard
IT Technician
41 satisfied customers
Yahoo.com open very slow,each time i have to sign mail,you
yahoo.com open very slow,each time i have to sign mail,you tube not working -errior play back. On chrome and firefox works very good … read more
PC_Wizzard
PC_Wizzard
IT Technician
41 satisfied customers
MY STARTUP MENUE WILL NOT BOOT IT SKIPS TO NEXT STEP AND
MY STARTUP MENUE WILL NOT BOOT IT SKIPS TO NEXT STEP AND WILL NOT ACCEPT PASSWORD ***** WOULD LIKE THE HINT WHICH I DO NOT REMEMBER … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I am trying to link my epson wf3520 with my lenovo ideapad
I am trying to link my epson wf3520 with my lenovo ideapad and it cant be found when lenovo is searching. It has been linked for the last 2 years and just suddenly is offline. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My computer had a message to call because license was
My computer had a message to call because license was expired; when I called, the tech said they needed $100 in gift card to work on the computer. They took $200 in gift cards which they said were not… read more
Cody
Cody
Computer Science
2,358 satisfied customers
Not my computer. I have Olympus viewer 3 (version 2.4)
Not my computer. I have Olympus viewer 3 (version 2.4) program. Not knowing any better, IWhat have you tried so far with your Olympus? Customer: my problem isn't the computer or the camera. I made the… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
No sound comes out of my pc speakers. Hp laptop. I dont
My pc was in a repair shop. When I got it back, everything worked fine, exept for the speakers … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x