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A lot of work was done by google help yesterday. But I still…

Customer Question
A lot of work...

A lot of work was done by google help yesterday.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

But I still Have a major problem.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have a HP all in one. I am not a techie. The problem started when the Tech loaded programs. I think there is a simple answer, but I don't know it. I have a reference number that he gave me.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I don't think so.

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
Again: Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
5/26/2018
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,824
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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