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New computer tryed to install malwarebytes preminm. Only…

Customer Question
New computer tryed to...

New computer tryed to install malwarebytes preminm. Only installed the free version

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 180

Technician's Assistant: When did you last update your Malwarebytes software?

Donot know the code is good as other day code CBQQF-82F62-2F4B-ZZMEM

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Do not know of any opther issues

Submitted: 2 months ago.Category: Computer
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Answered in 17 minutes by:
5/25/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 2 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,401
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Please open Malwarebytes and go to Settings>>Account Details>>Activate License

and enter your key to activate the product.

Let me know the result please.

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Customer reply replied 2 months ago
Don’t have malware bytes premium installed. Only the free version
Tech Support Specialist: Byron, Computer Support Specialist replied 2 months ago

Correct. As soon as you enter the key it turns into Premium

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