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I had to have Windows 10 re installed and now the background…

Customer Question
I had to have...

I had to have Windows 10 re installed and now the background and colors have all changed and I want to go back to the original settings. I tried but I can't seem to get the combination with colors,

Technician's Assistant: What device or product does this involve?

HP laptop with W10

Technician's Assistant: What HP model do you have?

HP15-BS033Cl

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

That is what caused the problem. I tried to update and it did not complete so I call Costco after the laptop locked up and they advise me to do a full recovery removing all my personal settings

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am not sure, sorry

Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
5/25/2018
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is everything now black and white?

Please let me know

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Customer reply replied 2 months ago
all is black & white
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

Thanks

Right click on your desktop and choose Pesonalize

Click on Themes

Choose the themes (colors) you want there

Let me know the results please

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Customer reply replied 2 months ago
please cancel and refund amy charges
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

I am guessing you did the instructions I gave you and the problem is now fixed?

You can get a refund here then to avoid paying for the solution

ww2.justanswer.com/help/how-can-i-request-refund-0

thanks and all the best

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