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All my online videos and local videos are after latest

Customer Question
Good morning - all...

Good morning - all my online videos and local videos are green after latest update

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Asus GL553V Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Have been having endless issues with 100% disk usage. And now my laptop has been crashing. I updated all drivers and this has been happening, a few hours jnow

Technician's Assistant: What's the brand/model of your laptop?

Asus GL553v

Technician's Assistant: What have you tried so far with your GL553V? Have you installed any updates recently?

Yes all windows updates and driver updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Well, it's probably too much info, but I absolutely hate Windows 10 I just want my laptop to work

Submitted: 1 month ago.Category: Computer
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Answered in 5 minutes by:
5/25/2018
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 46,460
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tel me which video player you are using for your videos?

Please let me know

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Customer reply replied 1 month ago
VLC, windows media player, and an app called Films&TV
Customer reply replied 1 month ago
also none of the video players on my browsers work. Same result - green screen
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, than do the following please

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Let me know how you go please

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Customer reply replied 1 month ago
Thanks. I did a check disk this morning - although I think that was before this issue
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, can you download and install this codec pack

https://www.dropbox.com/s/2woxxata9x40u0q/kliteenglish.exe?dl=0

Once installed, restart and tell me how the videos then run please

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Customer reply replied 1 month ago
Thanks, ***** ***** window still be available after restart?
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

yes, I will be here waiting for the results

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Customer reply replied 1 month ago
Hi - still same result
Customer reply replied 1 month ago
all videos - online or local, are green
Customer reply replied 1 month ago
after installing that tool - what was i supposed to do?
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

nothing, that was all

Whats the make and model of your computer?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Asus GL553V
Customer reply replied 1 month ago
it's 3 months old, and I have probably spent about half the time I've had it trying to get windows to run properly
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Do you have a lot of programs installed on it already?

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Customer reply replied 1 month ago
At the moment, yes - the Adobe suite
But since day 1 I had issues with 100% disk usage. Nothing I did seemed to make a difference. At the moment, it seems to be running okay, but after every update (and there are MANY) my laptop has further issues. The current issue I have is the video being green
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

Ok, I propose a reinstall of windows, I can step you though this but when you have had nothing but troubles then in my experience this is the best way to go for a long term solution.

Can we do this now?

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Customer reply replied 1 month ago
but the 100% disk usage would give issues when there was NO software on the laptop. I had re-installed windows 4 times, and re-formatted the drive, and have had over 30 remote sessions with Microsoft support. Nothing made a difference. Anyway I battle on with the issue - Just right now I'd like to get the green video re
Customer reply replied 1 month ago
solved
Customer reply replied 1 month ago
I don't think that will fix anything
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

If you already reinstalled windows then no, it will not

download and install the latest video driver from my link below

https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/

Once done, restart and tell me how it functions

Ask Your Own Computer Question
Customer reply replied 1 month ago
Okay, will do that. But as I mentioned - I updated ALL drivers this morning. I had already tried to update this driver and got a message saying teh driver was up to date. But will try this manually
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

thank you

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Customer reply replied 1 month ago
How do i install this driver? I have a large folder of files
Customer reply replied 1 month ago
dbInstaller
NvContainerSetup
NvCplSetupInt
VulkanRT-Installerare the applications inside that folder
Customer reply replied 1 month ago
with lots of other DL_File files
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

you run the installer, the first one

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Customer reply replied 1 month ago
I double click dbInstaller and nothing happens
Customer reply replied 1 month ago
ah wait
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

it an take some time

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Customer reply replied 1 month ago
Okay once done, do i restart?
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

yes please

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Customer reply replied 1 month ago
Hi - made no difference - the situation prevails
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

its a hardware fault, if you reinstalled windows already and had all these problems, then its the hardware at fault, not software, and you will need to return it sorry

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Customer reply replied 1 month ago
but it was working this morning?
Customer reply replied 1 month ago
I installed updates, and the green window problem began
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

the only thing left is a reinstall of windows if you did all the repairs I gave you before and you said you did.

If you did the reinstall then it confirms hardware

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Customer reply replied 1 month ago
How can i roll back to the previous video driver?
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

updates do not effect the video driver. but you go to device manager and see if the option is there on the video card to roll back the driver

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Customer reply replied 1 month ago
I selected the NVidia geforce driver and selected 'update' it looks like it is installing
Customer reply replied 1 month ago
Which is bizarre as I selected that option this morning, and got a message saying driver was up to date
Customer reply replied 1 month ago
then downloaded that latest driver you sent a link to, and installed that too
Customer reply replied 1 month ago
now it says it has successfully updated
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, now restart and tell me how it performs please

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Customer reply replied 1 month ago
Going to restart...
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
same result. I can't even view animated GIFS
Customer reply replied 1 month ago
just displays as green
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

yes, this is why I gave you the final diagnosis

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