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I haven`t used it in some time and my password fails, how do…

Customer Question
Hi,I haven`t used it...

Hi,I haven`t used it in some time and my password ***** how do I even get in to change it ?

Technician's Assistant: What device or product does this involve?

Dell laptop E5410

Technician's Assistant: What Operating System (OS) are you running on your E5410?

WINDOWS 10

Technician's Assistant: What have you tried so far with your E5410? Have you installed any updates recently?

Tried my last password ***** it wouldn`t take it, no recent updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That`s all !

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
5/25/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,146
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the error or message?

Do you mean you cannot log in your Windows 10 computer nor open any program on your Windows 10 computer?
Please reply at the box below. Thank you,

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Customer reply replied 2 months ago
I cannot log onto the computer
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 months ago

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 months ago

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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