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I have an Asus PT 201 tablet which has become progressively…

Customer Question
I have an Asus...

I have an Asus PT 201 tablet which has become progressively slow, Tried most conservative measures eg deleting apps etc. to no avail. I thid something you can fix and if so approximate cost.

Technician's Assistant: What's the model of your Asus tablet?

Prime Transformer 201

Technician's Assistant: What have you tried so far with your Asus tablet?

Installedclean mast app. deleted a lot of unused apps. Is worse forfirst 15 mins after start up.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Is OK sometimes then slow at others. Sometimes virtually locks up for minutes

Submitted: 2 months ago.Category: Computer
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Answered in 4 minutes by:
5/25/2018
Tech Support Specialist: Satchi, Computer Software Engineer replied 2 months ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified

Hello,

Welcome to Justanswer.

As with the progressive update the tablet becomes slow.

So I suggest you to take backup of any important data and do a hard reset.

To do that please follow the steps below

  1. First, enter the App Menu an then choose Settings App.
  2. At this point, go to the Privacy menu and select Factory Data Reset.
  3. Then select Erase tablet and chose Erase Everything to confirm the action.

Thanks

Satchi

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Customer reply replied 2 months ago
how do I backup. I'm a complete novice.
Tech Support Specialist: Satchi, Computer Software Engineer replied 2 months ago

ok.

you can connect the tablet to PC via usb cablethen you can transfer all data like music,videos and documents.

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Tech Support Specialist: Satchi, Computer Software Engineer replied 2 months ago

I will be helping you on resolving the issue you are facing.

To help you more efficiently please click the below link and click Agree button then download/run the tool ,so that I can fix the issue remotely.

http://www.justanswer.com/remotedesktop/join.aspx?Session=5bd055da-a0b1-4e7f-abe0-0ded9d5eb4d9

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Customer reply replied 2 months ago
None of my cables fit my tablet
Tech Support Specialist: Satchi, Computer Software Engineer replied 2 months ago
Ask Your Own Computer Question
Customer reply replied 2 months ago
Paid for remote supprt 56$ tried to download doc but message "format not supported" so download not successful.
Tech Support Specialist: Satchi, Computer Software Engineer replied 2 months ago

try to download it on a PC/laptop.

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