Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have been trying for 2 hours to speak with someone. I am…

I have been trying...

I have been trying for 2 hours to speak with someone. I am receiving many pop ups from google on my phone. I am not and adept technology user and these pop ups make it impossible to make or receive calls. I cannot x out of them fast enough. Can someone pls help me fix my phone so I do not receive google popups?

Technician's Assistant: What Operating System (OS) are you running on your Pop?

Google Chrome

Technician's Assistant: How long has this been going on with your Pop? What have you tried so far?

I eliminated all apps

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I do not want to give anyone my credit card number over the internet

Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
5/24/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,326
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Computer Question

What do the pop-ups say?

Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,326
Experience: 4+ Years in Tech Support
Verified
Ricky Expert and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
They are advertisements for all kinds of things

Okay, it sounds like you have malware on your phone. What is the make and model of your phone?

Ask Your Own Computer Question
Customer reply replied 2 months ago
samsung do not know model
Customer reply replied 2 months ago
I am not paying $39 for anything and did not accept an offer as it says on my screen right now this looks like a scam

Okay, the best way to get rid of these annoyances is going to be to reset your phone completely. This is what I recommend doing, to make it running like new again. Would you like me to walk you through this?

Ask Your Own Computer Question
Customer reply replied 2 months ago
only if I am not being charged 39 dollars

Okay, please do the following:

  1. Tap the Settings icon from your home screen or app drawer.
  2. Swipe up to scroll down to the bottom of the settings menu.
  3. Tap System

  4. Hit Reset options.
  5. Select Erase all data (factory reset).
  6. Swipe up to scroll down to the bottom of the page.

  7. Hit the Reset phone button.
  8. Enter your device PIN and select Continue.
  9. Tap Erase everything.

Ask Your Own Computer Question
Customer reply replied 2 months ago
ok my phone keeps pinging but I do not know what to do
Customer reply replied 2 months ago
there is no settings icon
Customer reply replied 2 months ago
also i do not know what an app drawer is
Customer reply replied 2 months ago
am I no longer connected to anyone
Customer reply replied 2 months ago
okay this is clearly a waste of time I am making a physical copy of all this and sending it to the FTC you people are fraudulent and should be prosecuted for your tactics

What do you mean by pinging? There is a settings icon in your apps list on your phone.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ricky Expert Your Own Question
Ricky Expert
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,326
1,326 Satisfied Customers
Experience: 4+ Years in Tech Support

Ricky Expert is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Is it possible to remove a listing that pops up when on
Is it possible to remove a listing that pops up when my name is ***** ***** Yahoo. There is a site called Rate My Teacher that pops up when my son's name is entered. He is no longer a teacher but some… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
Oh my goodness I was talking with and Assistant said to sign
oh my goodness I was talking with and Assistant said to sign up and it wouldn't let me called said not affiliated with Google… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Want to set up google phone on laptop and or samsung note 5
want to set up google phone on laptop and or samsung note 5 phone. call me at(###) ###-####… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I use Google Chrome as my browser. am trying to turn the
I use Google Chrome as my browser. am trying to turn the popup off … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I get a flash pop up every now & then that says something
HI Pearl, I get a flash pop up every now & then that says something like " google chrome update failed" it is so fast I'm not quite sure & I'm not good on the computer so I'm afraid to do anything. Ca… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I received a strange pop up saying warning that my phone is
I received a strange pop up saying warning that my phone is infected with 4 virus and I must click on a link immediately to fix it. I am not sure if it's a good link or a scam/hack. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I was on a adult web site several days ago & a site-
I was on a adult web site several days ago & a site- shield4usa.s3.amazon.com took over my screen. says if i don't remove virus , will cause severe damage to phone-i don't have a phone- this is on a t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a question about my google addresses on my cell
I have a question about my google addresses on my cell phone. It seems I have 2: [email protected] & clyoutzlcsw. How do I get rid of the 2nd one? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Don't remember PW. I receive and my mails. just downloaded
don't remember PW. I receive and my mails. just downloaded Hangouts APP. Cant sign on because you say cannot verify my acct belonging to me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forgot my password to google account and can't set up my
I forgot my password ***** google account and can't set up my new cell phone. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I'm locked out of my Facebook page. Was just trying to
I'm locked out of my Facebook page. Was just trying to upload a couple of pictures and I got a message saying I was "going too fast". Tried to log back in but have been blocked for "malicious activity… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iMac download speed is very very slow. Mac Book Pro and
My iMac download speed is very very slow. Mac Book Pro and iPhone fast. All factors the same for all devices. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received a popup that locked my computer while on chrome
I received a popup that locked my computer while on chrome asking me to call an 877 number because I had malware. Does google do this?… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I was. Blocked by someone. They wouldn't let me get the code
I was. Blocked by someone. They wouldn't let me get the code to change my google play password.they started downloading all kinds of stuff. So I could not finish changing my password. I didn't get the… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I'm worried my computer might have just gotten hacked; My
I'm worried my computer might have just gotten hacked; My sbcglobal email went down today, and I googled a support number (###) ###-#### ***** was shocked they picked up immediately, but then they ask… read more
Cody
Cody
Computer Science
2,442 satisfied customers
Is there any such thing as making and receiving phone calls
Is there any such thing as making and receiving phone calls via the computer/internet without having a phone service? I am an accountant and only have the need for a receptionist for three months a ye… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have only had my laptop few weeks and had it loaded
I have only had my laptop for a few weeks and had it loaded 2/26/2015. Since then I have spent over 8 hours trying to get it working correctly with the help of Toshiba and 2 1/2 hours with the Verizon… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Do you have a phone number for google who can pick up the pho
Do you have a phone number for google who can pick up the phone and speak to me about advertising my website and making sure I get enquiries.… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x