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Unable to download emails - asks for a Software Security…

Unable to download emails...

Unable to download emails - asks for a Software Security Device password ***** I don't know what that is.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not aware of that with Dell

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Password ***** rest yesterday with AT&T and Yahoo, but I cannot download messages without responding to the request for this password.

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Answered in 5 minutes by:
5/24/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,324
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Are you using a program like Outlook to get your email?

Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,324
Experience: 4+ Years in Tech Support
Verified
Ricky Expert and 87 other Computer Specialists are ready to help you
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Customer reply replied 2 months ago
Mozilla Thunderbird

Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect: https://rickyk.screenconnect.com/?Session=0a2a5212-a860-412d-9045-fe70244161d3

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Customer reply replied 2 months ago
I don't seem to be able to get what you want me to do.
Customer reply replied 2 months ago
I do not want to proceed with this issue.

I am connected to your computer. Would you like to proceed?

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Customer reply replied 2 months ago
No, I DO NOT want to proceed. Please cancel.

Okay, thank you, ***** ***** nice day.

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