Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I'm having problems getting into my hotmail emails. About my…

I'm having problems getting...

I'm having problems getting into my hotmail emails

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

About my mother I think

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
5/24/2018
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,297
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Customer reply replied 2 months ago
okay

What OS are you running please? (Windows or Mac)

Ask Your Own Computer Question
Customer reply replied 2 months ago
windows

Using a computer, Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=0bd5df82-e666-49f5-ba9b-86fd27b2b5b2 and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

Ask Your Own Computer Question

Thank you

Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,297
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,297
2,297 Satisfied Customers
Experience: Networks & Security Engineer

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to get my 88 year old mothers Skype subscription
I am trying to get my 88 year old mothers Skype subscription back as it was cancelled.She had to get new bank card and of course it had new number which you did not have so her Skype was cancelled … read more
Moses C
Moses C
Bsc
818 satisfied customers
My mother is trying to get her password. She forgot it. She
My mother is trying to get her password. She forgot it. She has tried so many times google won't let her have it. She can't remember her security passwords. As I remember this happened to a friend and… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I have just spoken with a customer rep -- "Alex.She was
I have just spoken with a customer rep -- "Alex. She was very helpful. But I don't quite understand where I am to enter the email address she gave me -- which is *****@******.*** My password ***** gav… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Hotmail account has been illegally accessed and emails have
My Hotmail account has been illegally accessed and emails have gone to all on my contact list begging money as I am supposed to be stranded in London without money. I am trying to close my account wir… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I canceled my account a short time ago, a month or so ago.
I canceled my account a short time ago, a month or so ago. Someone has accessed my account. Someone I know cause they told me of a letter that was in the sent account. How is that possible since it wa… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need to prove that my sister has been hacking into my hotmail
I need to prove that my sister has been hacking into my hotmail account. My sister has been able to get my elderly mother (with dementia) to sign over Powers of Attorney's to her (from me) so that she… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Im getting some negative feedback from some of my internet
I'm getting some negative feedback from some of my internet recievers that they're getting blank or strange e-mail messages from my msn email address. I didn't send any of those messages. Please tell … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I cannot figure out why I no longer receive emails from my
I cannot figure out why I no longer receive emails from my mother. Could I have mistakenly listed her as a Junk Mail? She is still in my contacts, still receives MY emails, and does not get a "undeliv… read more
TonnyJonny
TonnyJonny
Bachelor's Degree
70 satisfied customers
My password and security qustsions (I cant remember if my
My password XXXXX security qustsions (I can't remember if my mother was born in Bismark, ND or Aberdeen SD and I am not sure what your have) are all screewed up. Please change my password [email protected]… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I am trying to help my mother get into her hotmail account
I am trying to help my mother get into her hotmail account problem is she forgot the password. So we went to reset it and she cant remember the answer to her security question. How can we get into or … read more
T. Sheets
T. Sheets
High School or GED
14 satisfied customers
I usually get my emails with my address at [email protected]
I usually get my emails with my address [email protected] but two days ago when I went to get my emails I could not sign in. I go to Internet explorer and it gives me the MSN Home page. I then click on… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Im locked out of my hotmail account, its like it disappeared,
I'm locked out of my hotmail account, it's like it disappeared, I need to get into it. Help!… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My hotmail account was hijacked and they changed my password
My hotmail account was hijacked and they changed my password XXXXX I can't get in. Then they told all my contacts they were stranded in England and to send $2500.00 asap. I don,t want to lose my whole… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
UNTIL ABOUT AN HOUR AGO I HAD A HOTMAIL ACCOUNT UNDER [email protected]
UNTIL ABOUT AN HOUR AGO I HAD A HOTMAIL ACCOUNT [email protected] AND NOW I CAN'T FIND IT. I'M IN A COMPLETE PANIC. CAN SOMEONE HELP AS SOON AS POSSIBLE. I'M NOT SURE WHAT I'M DOING ANYMORE. I NEED … read more
Dave G
Dave G
ONC
48 satisfied customers
My mother is not able to receive e-mails on her hotmail account,
My mother is not able to receive e-mails on her hotmail account, although she is apparently able to send e-mails.. I have heard taht this is a problem that a number of hotmail users are experiencing c… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Today, I have not been getting email or facebook notifications
Today, I have not been getting email or facebook notifications on my Blackberry. My email address ends in @msn.com. I'm getting notifications on my other email addresses and I'm getting notifications … read more
Steve
Steve
Bachelor's Degree
156 satisfied customers
I was hacked into on 4/17/09. Have not been able to access
I was hacked into on 4/17/09. Have not been able to access [email protected] since than. Please help. Person send a $$ request note to all in my account. What can I do to get hotmail account back?… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have forgotten my password XXXXX secret answer for my hotmail
I have forgotten my password XXXXX secret answer for my hotmail account and have tried everything to get it back, to no avail. Can you please help?… read more
patrick_v
patrick_v
Co-Founder
Bachelor's Degree
242 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x