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I have been hacked on Facebook and it is blocking all my…

Customer Question
I have been hacked...

I have been hacked on Facebook and it is blocking all my email to receive codes or is sending me to another fake page. I want my account back

Technician's Assistant: When did you last update Facebook?

Quit a while ago this has been going on for over 4 monthes

Technician's Assistant: What have you tried so far with your Facebook?

Doing what they say to reset the pass word but I never get the code ...if I get it on the phone it just sends me to the impersonation page

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think the impersonated page blocks my attemps to recover ...the fake page has m=y real name william my real fb page is bill I could still log in from my phone but now I have changed phones and everytime I try and log in with my email or phone number it takes me to the fake william page

Submitted: 3 months ago.Category: Computer
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Answered in 11 hours by:
5/24/2018
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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