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My daughter has been trying to access her hotmail account…

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My daughter has been...

My daughter has been trying to access her hotmail account for a week. She has been given the run around . She's entered all the details requested by microsoft but to no avail. Her name is***** and her birthdate is 22/05/1979. She has a reference number###-##-#### She contacted Microsoft 39 minutes ago and was told that her problem had been solved. She attempted to access her account again but no success. Could you please advise what might be done to rectify this situation?

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

There is a security question.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The security question asked for her father's (me) middle name which is Harold. She has answered all these questions four times now with no positive outcome.

Submitted: 3 months ago.Category: Computer
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Answered in 23 minutes by:
5/23/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 3 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,078
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

what is the email address you are facing trouble signing into

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 months ago

to do a password ***** let me know that do you have access to this email - ta*****@nqdetectiveservices.com.au

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