Computer

For Online Computer Support, Ask a Computer Technician

Connect one-on-one with {0} who will answer your question

Related Computer Questions
I am unable to get a complete backup from my desktop
I am unable to get a complete backup from my desktop computer to my 2 TB My Cloud Home external drive. It gets to 80+% and then errors off. This was done using the MicroSoft backup app. The WD backup … read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
23 satisfied customers
Old computer crashed. Lost everything because I didn't know
Old computer crashed. Lost everything because I didn't know WD Passport Ultra files could not be restored to new computer using Restore function. Have foremated and run all tests on wd My Passport. It… read more
Ricky Expert
Ricky Expert
Bachelor's Degree
2,042 satisfied customers
I have a WD BZFP0010BBK-05 My Passport Ultra that my son
I have a WD BZFP0010BBK-05 My Passport Ultra that my son installed for us a few years ago. He is now overseas and can't be much help. Our desktop is failing, and it appears that nothing has backed up … read more
JustinTimeTech
JustinTimeTech
Technology Support Supervisor
BS
198 satisfied customers
I purchased My Passport fro m WD and installed it, directing
I purchased My Passport fro m WD and installed it, directing it to do a monthy backup. It has not. It did one backup on 3/19/2018 and has not done another. How do I manually get it to do a backup, or … read more
Michael T
Michael T
2,241 satisfied customers
Byron! I wanted some step by step help and for future
Hi Byron! I wanted some step by step help and for future reference regarding the cloning. First I am uploading the known issues file.… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
2,194 satisfied customers
I have a 2 year old HP ENVY laptop - Intel core i7, 1 TB
I have a 2 year old HP ENVY laptop - Intel core i7, 1 TB hard drive, 16 GB Ram. One of the Two back hinges broke AND the screen on start up or coming up from sleep, will start flashing repeatedly non-… read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,459 satisfied customers
I had upgraded Windows 7 Professional to windows 10 but now
I had upgraded Windows 7 Professional to windows 10 but now windows 10 has disappeared. This problem has happened because I replaced the power supply (the old one suddenly became dead). I find the mes… read more
Mr.Med
Mr.Med
1,662 satisfied customers
I just purchased a second WD external hard drive computer.
I just purchased a second WD external hard drive for my computer. The first one I had installed is a WD My Passport 1,000GB drive; the second I just installed is a WD My Passport Ultra 2TB drive. I wa… read more
Jason Jones
Jason Jones
AAS Information Technology
11,798 satisfied customers
I have a new Gateway DX4860-UB33P windows7 Pro 64 bit. I had
I have a new Gateway DX4860-UB33P windows7 Pro 64 bit. I had installed a Buffalo USB 3.0 card and ran a WD Passport essential SE 1 tb. The first time I used it I was able to back up my files on it. Af… read more
Adam
Adam
Network System and Security Engineer
Associate Degree
41 satisfied customers
WD 160 gig, My Passport stopped backing up.... says error
WD 160 gig, My Passport stopped backing up...."says" error was encountered and program cloes out.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor's Degree
1,800 satisfied customers
I re-installed Windows after backing up content of my computer.
I re-installed Windows after backing up content of my computer. I now cannot find my address book or old inbox file. What do I do?… read more
Jess
Jess
Bachelor's Degree
2,637 satisfied customers
all of my files were on WD Passport Essential. I attempted
all of my files were on WD Passport Essential. I attempted to copy the backup file, extension .bkf, to C: I was advised there was no application to open .bkf files. ( had had trouble loading the appli… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor's Degree
1,800 satisfied customers
I bought office 2007 months ago and installed it on my wifes
I bought office 2007 months ago and installed it on my wife's computer. Because my 2003 would not install on any of our 3 computers (maybe Because we had used it several times because of crashes and f… read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
290 satisfied customers
I have a My Passport 1 TB portable. I can run the WD Smartware
I have a "My Passport" 1 TB portable. I can run the WD Smartware software and backup to the drive through the Smartware software. Should I be able to see the drive in Explorer and copy files back and … read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I logged on to WD Pass port. Received message asking if i wanted
I logged on to WD Pass port. Received message asking if i wanted to update. said yes. Now I cannot get into my Wd file.… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
470 satisfied customers
Have been tearing my hair out almost all day! Almost installed
Have been tearing my hair out almost all day! Almost installed a new WD Passport dirive and started on the backup process - but error messages then started coming at me. Now I'm getting the dreaded NT… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor's Degree
2,477 satisfied customers
I have WD 1 tb hard drive that I use for backup. I installed
I have WD 1 tb hard drive that I use for backup. I installed Windows 7 on my computer and now I can't cant retrieve the files and folders I had backed up on the WD HD. They appear to be there but I ca… read more
vconnick
vconnick
56 satisfied customers
i have a wdsync passport external hard drive. Ive been using
i have a wdsync passport external hard drive. I've been using it for about a year, to back up my entire computer, using the autosync method, which apparently encrypts things. My laptop's hard drive fi… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,326 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,230 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

Sudipto

Sudipto

Hardware Engineer

4,326 satisfied customers

Certificate Course In Computer Maintenance

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x