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I am signed into Skype and can send messages but the CAN'T…

I am signed into...

I am signed into Skype and can send messages but the CAN'T GET VIDEO OR SOUND AND UNABLE TO CALL OR RECEIVE CALLS

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

DON'T KNOW I AM NOT TOO COMPUTER SAVY

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

NO YJATS IT

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Answered in 2 minutes by:
5/16/2018
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,967
Experience: 10 years of IT experience in both business and residential.
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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Are you on a desktop or laptop? Do you have a webcam?

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,967
Experience: 10 years of IT experience in both business and residential.
Verified
Cris and 87 other Computer Specialists are ready to help you
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Customer reply replied 2 months ago
ON A DESK TOP AND HAVE A WEB CAM
Customer reply replied 2 months ago
PLEASE CARRY ON

Please use the link provided to join the remote session so I can help you with your issue.

https://itcris.screenconnect.com/?Session=a9af2f65-6c88-4fcc-9b99-4d3426054f0d

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I am still waiting for you join the remote session.

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Are you going to join the remote session?? Are you having issues? Please reply back I am been waiting for more than 20 minutes now.

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