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I have bought a new computer. Dell, it comes with Microsoft…

Customer Question
Hi there I have...

Hi there I have bought a new computer . Dell , it comes with Microsoft outlook2016 BUT I have installed quickbooks and quick books is not compatible with 2016 I need 2010 in order for it to be compatible. How do I install 2010

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Desktop

Technician's Assistant: What troubleshooting have you tried?

Huh?

Technician's Assistant: What confuses you?

I told you the problem I am having?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

All good thank you

Submitted: 3 months ago.Category: Computer
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Answered in 32 minutes by:
5/13/2018
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 3 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,464
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello what QB version do you have please?

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Customer reply replied 3 months ago
2015 think it's not compatible?
Customer reply replied 3 months ago
Needs 2010
Customer reply replied 3 months ago
I am not on my desktop I am talk via mobile
Customer reply replied 3 months ago
To access desktop should I not b on it
Customer reply replied 3 months ago
Keep flashing every time I try type ????
Customer reply replied 3 months ago
Should I log on via desktop?
Customer reply replied 3 months ago
Iam now logged in via desk top
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,834
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assisting you today with your question and provide the best solution possible.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

So you need help in installing Microsoft outlook 2010 on your computer, right?

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Customer reply replied 2 months ago
Hi I have solved the problem , submitted question days ago have applied for refund . Thank you for your response
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