Computer

I can't find my apple id & p/w. It's not the one I have

Customer Question
I can't find my...

I can't find my apple id & p/w. It's not the one I have saved apparently

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

10.13.4 -- MacBook Pro

Technician's Assistant: How long has... Read full answer

I can't find my apple id & p/w. It's not the one I have saved apparently

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

10.13.4 -- MacBook Pro

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

About 10 days -- I just keep entering emails & p/w I think will work but they don't

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'd also like to get my iCloud p/w

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
5/9/2018
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 55,437
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Customer reply replied 1 year ago
I reset my apple id. It seems I may have 3 or 4 apple emails and p/w. How do I consolidate them into one?I just paid $39 with PayPalI don't want to pay another $39......
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago

You cannot consolidate accounts, you need to just use one and keep using it.

You cannot even delete accounts.

Glad you are now back into your account

anything else you require?

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Customer reply replied 1 year ago
Is my apple id the same as my iCloud id?
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago

yes they are both the same

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Customer reply replied 1 year ago
How do I change the iCloud email & p/w on my mac
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago

Can you please accept the request for additional questions and I can help you on this next one

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