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They at google tell that my account is terminated. I didn’t…

They at google tell...

They at google tell that my account is terminated. I didn’t do it

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Reply to google

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Answered in 1 minute by:
5/9/2018
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 637
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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I'm sorry to hear that you're having an issue with the Gmail. I would like to see if I could dig more into this for you. Do you happen to still have the email that advised your account was terminated?

Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 637
Experience: 12 years ISP Technical Support
Verified
Cabletech and 87 other Computer Specialists are ready to help you
Ask your own question now

I've added my email address. Can you forward that message to me? I would like to verify if it is from Google.

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Customer reply replied 3 months ago
sorry

No worries! I'll let you know as soon as I get it from you!

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Customer reply replied 3 months ago
Do you have answer for me

I haven't gotten the email from you yet. Did you forward it to my email inbox?

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Customer reply replied 3 months ago
I can’t get it is from Lori
Customer reply replied 3 months ago
I don’t know how to do it

No worries! Do you have a Windows PC?

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I can remote into your computer if you cannot share the email as an option. It is included in the cost of the question. I just want to get to the bottom of this account termination.

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If you want, I could remote into your Mac to attempt to recover or I can provide the steps for you. The remote connection does cost extra but if you decide to do it yourself, that is understandable too!

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Customer reply replied 3 months ago
Forget it never mind

I understand. I apologize about the confusion of my last message. I didn't mean to send that to you. If you do not wish to remote in, can you provide your email address so I can look more into it?

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Customer reply replied 3 months ago
No forget it done

I understand!

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Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 637
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Experience: 12 years ISP Technical Support

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