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My iPhone is locked out and i don’t know how to fix it. My…

My iPhone is locked...

My iPhone is locked out and i don’t know how to fix it

Technician's Assistant: When did you last change your password ***** Apple ID?

My screen became damaged and it kept putting in a wrong password ***** my phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I can’t figure that out

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Answered in 6 minutes by:
5/9/2018
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Please tell me the exact message which you are getting on your screen . Is it saying iphone is disabled ?

Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Product Developer at Computer Science Corporation
Verified
Bhavik Joshi and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
it is

Okay. Let me know your phone number. I will call you.

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Okay.

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Customer reply replied 3 months ago
No call yet
Customer reply replied 3 months ago
Got it
Customer reply replied 3 months ago
Power it back on?
No, on your screen computer screen you should see the option to restore now
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Is there is any other phone number on which I can call ?
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Customer reply replied 3 months ago
Hold up and down volume plus side button?
No We need to go into the recovery mode so keep on holding side button
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Customer reply replied 3 months ago
Just side button?
Customer reply replied 3 months ago
Nothing is happening

Yes , Just a side button . Turn on your phone and do this again.

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Also tell me which iphone you are using ? Is it iphone 6 or earlier ?

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  • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
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