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My desktop has large icons and ...when I sign on to explore…

My desktop has large...

My desktop has large icons and ...when I sign on to explore that icon is so small can not read, How do I fix...help

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Not sure how do I find out

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Someone called webroot took over my system cause it would not let me get on until they made changes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I do not think so

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Answered in 5 minutes by:
5/8/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,255
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,255
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
Windows 10

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y82yyba2
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/y82yyba2
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Computer Question
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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
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Satisfied Customers: 41,255
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Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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