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I have a gmail account, and my phone is linked to it. but i…

Customer Question
Hi, i have a...

Hi, i have a gmail account, and my phone is linked to it. but i cannot remember my google password, which i created 31 days ago. i ve been asked recovery questions, which make no sense....."my 1.telefon number?" i ve never been asked that before.....now i provided another email adress to connect me...they answered it can take 3-5 days.....but i need my phone today...as everyone else does......is there a chance to contact google and solve the problem????thank you...g

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No i had to repair my telefon online because the software is making problems...sony!.........after this they asked me the email adress, then password, but i don´t remember the password ***** many different passwords...sorry....so i can t open my phone...i can t lock into the account...and they say they ll get back to me in 3-5 days....

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes there are question..i.e. my last password...ok i know....then when did i created this account? no idea, as it is more then 10 years ago....and then it asks for an additional email address, which i provided, and they will get back to me in 3-5 days......these 3-5 days are the problem, as i need my phone today.....

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Hi, thank you...so my situation , i had a problem with my phone, again...sony has a lot of software problems....i connected it with my pc, and did the software repair option. it all worked fine, but when i wanted to connect my android phone to google, i couldn´t remember the password. i changed it 31 days ago, but i don´t remember, i have to many passwords around. sorry. and i tried to verify my account several times, but i can´t answer all the question, i.e. "when did i created this account?"...it has been too long.....then i ve got send a code to put into my device, but they say, it couldn ´t be recovered, and it might take 3-5 days......might??? i am a normal person, who uses his phone for life and work, but now i can´t access it, because of this gmail account password ***** there must be a way to access my phone faster, otherwise i have a big problem...family, work, busines, kids etc....please help.....thank you...

Submitted: 2 months ago.Category: Computer
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Answered in 1 hour by:
5/2/2018
Tech Support Specialist: Pete, Computer Engineer replied 2 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,359
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 2 months ago

To recover the gmail account, you will need to complete the online recovery form at

https://accounts.google.com/signin/recovery

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Customer reply replied 2 months ago
hi thanks. but i ve tried that before.......it first send me a code, which i provide in the questionaire then, but nothing happened.....i ve tried this 3-4 times....now i can t acceess it, because of too many tries....i should try it in some hours again....but hey, i needed a supporting contact or something.......it is only me who is trying to access my account, and i need it now, because it is day in europe, and i work with my phone....the gmail account i have since years, i don t remember all the questions, like when did i open my acount??.....is there not a direct contact,please``
Tech Support Specialist: Pete, Computer Engineer replied 2 months ago

There is no other way to recover the account except by using the options available in the online recovery form at

https://accounts.google.com/signin/recovery

-------------------

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Customer reply replied 2 months ago
great....what a good service.....i had that address myself as gmail provides it......but it doesn´t work.....my phone is down because of a password *****`??? is there nobody smart i can talk to??? there must be a way.......no not to buy a new phone, to access my acount...please.....
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