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Forgot my password to unlock my laptop. Acer, model MS2394,

Customer Question
Forgot my password *****...

Forgot my password ***** unlock my laptop.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer, model MS2394, Microsoft

Technician's Assistant: What have you tried so far with your MS2394? Have you installed any updates recently?

No. Actually haven’t used it in a while. It’s telling me to go to accountlive.com to fix the problem.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think that all.

Submitted: 2 months ago.Category: Computer
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Answered in 4 minutes by:
5/2/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,532
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is there anyone else that can sign into or uses your computer?

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Customer reply replied 2 months ago
No
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

When signing in to your computer, do you see “The password ***** *****? Try again”. If so, this indicates you are using a local computer account and may need a password ***** disc. If you see “That password ***** ***** Make sure you are using the password ***** your Microsoft account”, then you are logging in to a Microsoft cloud account. You can go to Microsoft’s password ***** page to try to reset your account password. Please let me know which way you sign in so that I can assist you.

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Customer reply replied 2 months ago
I was not signing in using my Microsoft password.
Customer reply replied 2 months ago
When will he call me?
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

My apologies, but I am unable to contact you by phone at this time.

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

If you are not using a MS account, then you will need a password ***** disc. Does your computer have a CD/DVD drive?

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

Still with me?

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Customer reply replied 2 months ago
I’m still here. Yes it does have a CD/DVD drive.
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

Okay good. Check this LINK. You can use this to reset your password.

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

Please let me know if you have any questions.

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Customer reply replied 2 months ago
I signed up & paid for remote access but it wasn’t used. Please issue a refund. Thank you.
Tech Support Specialist: Dan, Computer Support Specialist replied 2 months ago

Since I refused the remote access, you will receive credit for that. If you found my assistance helpful, please remember to rate my service. Have a nice day!

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Customer reply replied 2 months ago
Please cancel my membership.
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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,532
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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