Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My wife set up her computer and forgot her password. Her…

Customer Question
My wife set up...

My wife set up her computer and forgot her password. Her account is under***@******.***

Technician's Assistant: What device or product does this involve?

HP laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

She has lost all of her paperwork and I cant get into the computer to find that information

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

None, she has turned the computer on in over six month because she forgot the password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is it, thank you

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
5/2/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the computer, is it a Windows 10/8/7?

Ask Your Own Computer Question
Customer reply replied 2 months ago
I don’t have that information
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago

Do you have the computer with you now?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My wife was having trouble getting internet access, so she
My wife was having trouble getting internet access, so she shut her laptop off. When she turned it back on, a screen came up that said she has to enter a Google password ***** ni******* internet accou… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
When my wife tries to log onto her computer, it does not
when my wife tries to log onto her computer, it does not recognize her password. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have received an email to my Verizon account that includes
I have received an email to my Verizon account that includes a link to download an important document that I requested. I click on the link and a Google box comes up with my wife's gmail account and i… read more
SladeV
SladeV
Associate Degree
102 satisfied customers
Well, Cathy got a new computer,used it once about a month
Well, Cathy got a new computer,used it once about a month ago. Now she booted it up and it has a different name and password ***** she can't get in it. how is this possable? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I deleted my wife's microsoft account and she has lost all
i deleted my wife's microsoft account and she has lost all her contacts in outlook … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
When my wife goes on her computerI-cloud user address comes
When my wife goes on her computerI-cloud user address comes up and asks her to put in her password. She changes it, records her password XXXXX all of her devices in case she needs it at a future date.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My soon to be ex-wife set my account up with MSN/Hotmail and
My soon to be ex-wife set my account up with MSN/Hotmail and is listed as the "system administrator" or something similar. I still use my same e-mail address, but I changed my password XXXXX soon as w… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My wife does not know her password and she needs to get to
My wife does not know her password ***** she needs to get to her gmail account. Her login account is***@******.*** the password ***** be XXXXXXXXXXXXX She does not know the answers to all of the quest… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
my daughter and i both set up facebook accounts under her email
my daughter and i both set up facebook accounts under her email address: [email protected] My name isXXXXX My daughter is Sarah Dylan Drakeford. Now, because we have two different passwords, we can not g… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Please help me!!! We had to fire our secretary and she received
Please help me!!! We had to fire our secretary and she received e-mails for us. People are still sending us e-mails to our gmail account and I don't know the password. I need to be able to reset the p… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My wife changed her HotmailID because she was having a problem
My wife changed her HotmailID because she was having a problem accessing her email. However, she has now lost all the email she had as well as her contact list. Is there any way that she can get these… read more
Cris
Cris
60 satisfied customers
Im enrolled as hotmiket as of recently -but have an issue with
Im enrolled as hotmiket as of recently -but have an issue with a friend of mine putting a profile of me on this site in the winter of 2007 when I was first seperated from my wife. Problem is that I ne… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Aunt has a laptop running MS Vista which she cant use now
My Aunt has a laptop running MS Vista which she can't use now because she's forgotten the password XXXXX set up. Can I crack it or reset it for her? This is on the initial screen after power on. Usern… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I Cant Recieve Emails From Facebook On My Yahoo Account And
I Cant Recieve Emails From Facebook On My Yahoo Account And I forgot my facebook password. Facebook reset my password, but they keep sending the new password XXXXX my Yahoo email account and I can't a… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
111My wife and I share a lap top, I also have a desktop computer.
111My wife and I share a lap top, I also have a desktop computer. The laptop therefor has 2 users and when set to my email address it works perfectly for send and receive. My wife, a recent addition t… read more
Matt Miklacic
Matt Miklacic
Network Engineer
Vocational, Technical or Trade Scho
65 satisfied customers
My wife and I have our own domain name -- freejoye.com -- and
My wife and I have our own domain name -- freejoye.com -- and are hosted by earthlink webhosting. She tried to start a Twitter account last night and found that someone else is using her email address… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I installed Thunderbird under my log in name Mozilla Firefox.
I installed Thunderbird under my log in name Mozilla Firefox. Everything is working fine. I then tried to setup my wife under her login name. An error comes up saying something is wrong with user name… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My daughter was given a lap top and created a user account ...
My daughter was given a lap top and created a user account on it that does not have administrator rights and now I can not get on it to add any software or updates because it will not let me log on as… read more
BarbLawson
BarbLawson
Assistant Operations Manager IT Dept
Bachelor's Degree
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x