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Have a relatively new Dell inspirion 10. Shows the hard

Customer Question
Hi! Have a...

Hi! Have a relatively new Dell inspirion 10. Shows the hard drive is just about full, though in looking through program folders, etc., there is nothing that shows as what is eating up so much space. We have no music, videos, few downloads....frustrating as the basic windows updates will not occur because of lack of space.

Technician's Assistant: What version of Windows are you running on your Inspiron?

10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Can't install any updates. Says hard drive is full.

Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
5/1/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 2 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 546
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. I can help you via Secure Remote Assistance or this chat. I would recommend cleaning up your disk with a PC optimization tool.

There is a portable version I use that requires very little disk space. Also, you could try using Windows "Disk Cleanup" to cleanup any temporary files and temporary Internet files. After you free up some space, I would recommend running malware, spyware, antivirus scans in case there is a program using up the disk space.

I can provide further instructions.

Thanks,

Aaron

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Customer reply replied 2 months ago
Have cleaned temp files out. Cannot install any virus protection, no space left.
Tech Support Specialist: Aaron B, Computer Support Specialist replied 2 months ago

Did you run Disk Cleanup and delete all unneccessary files?

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Tech Support Specialist: Aaron B, Computer Support Specialist replied 2 months ago

You could turn off the Windows Error Reporting service. This service sometimes chews up disk space. Also, you could remove some software programs to free up space and then install them later after you solve what is eating up disk space.

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Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,222
Experience: Over 10 years of professional experience.
Verified

Hello,

I will be the technician working with you today.

As it stands, how much free space do you have on your hard drive? Also, what is the size of your hard drive?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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