Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had to change phones temporarily and I don't know my

Customer Question
I had to change...

I had to change phones temporarily and I don't know my password ***** google to enter it into my phone. It' s really been a pain. I need to retrieve all my email contacts.

Technician's Assistant: When were you last able to use your phone?

I had my contacts on this phone but, in a state of "know it all" , I reset my phone. so it has been a couple of days

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

The reset is why I lost my contacts and since this in a government phone for temporary use.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I can think of I was able to get on my google once but I think because I tried so many times, it won't let me in now.

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
5/1/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,172
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Computer Question
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Have you already tried to change your Google password ***** the "Forgot my password" tool?

Ask Your Own Computer Question
Customer reply replied 2 months ago
have not been successful. I had to set up this account and it's not the one I want to keeep
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

What happened when you tried to reset your password?

Ask Your Own Computer Question
Customer reply replied 2 months ago
no. I just want to my password ********@******.***. I can answer the security questions once i can get to them
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

What happened when you tried to reset your password?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have lost or had my phone stolen. I would like it back. My
I have lost or had my phone stolen. I would like it back. My google line is(###) ###-#### My land lie is(###) ###-#### … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Can you help me with a yahoo account problem? Phone and web
I have forgotten my password ***** need to change it but don't have access to alternate email or phone number … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I had a problem yesterday trying to reset my password on my
I had a problem yesterday trying to reset my password ***** my Android phone and now I am locked out plus I would like to delete the***@******.*** … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I am trying to recover my password for my Google Gmail
Good afternoon. I am trying to recover my password ***** my Google Gmail account. I need help. For further concerns please contact me at(###) ###-#### Thank you … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My straight talk smartphone had to be reset and I lost all
my straight talk smartphone had to be reset and I lost all of my contacts and downloaded apps. How can I retrieve them. I have forgotten my google account password … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I lost my computer, cell phone and list of email passwords
I lost my computer, cell phone and list of email passwords in the recent floods in this part of Louisiana. Have new computer but can't recall my Gmail password ***** I've had for at least 8-10 years a… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Eleven days ago i was unable to connect with my Google
Eleven days ago i was unable to connect with my Google account and unable to retrieve emails. For these many days i have been trying everything imagineable, finally, wondering what would happen if i o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
What are the chances of thai government to track me for taking
What are the chances of thai government to track me for taking the poll in antigoverment website. I was using android phone and was logged in to my google acc. I did click one of the option on site an… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
Someone hacked into [email protected] account and I cannot get
Someone hacked into [email protected] account and I cannot get my old password accepted. I have went through all the forms etc with msn live etc. I am still totally lost. I have a e-mail from msn live … read more
Cris
Cris
60 satisfied customers
Hi I lost my documents on my computer, either to a virus or
Hi I lost my documents on my computer, either to a virus or because of a failure in loading when started up. Unfortunately I have erased the resulting dormant state and rebooted on advice from compute… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
the temporary password XXXXX mailed for e-mail [email protected]
the temporary password XXXXX mailed for e-mail [email protected] failed when I tried to reset… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Our computer just got hacked. All our contacts think we are
Our computer just got hacked. All our contacts think we are in London and had our passport stolen and need money. I went to our gmail acct and could not get in with our password. I could love to conta… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Deleted my primary google account that is linked to my smart
Deleted my primary google account that is linked to my smart phone by accident. Have been trying to use the google account recovery form, but keep getting an automated e-mail from google about restori… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can not retrieve my gmail email account and password to unfreeze
I can not retrieve my gmail email account and password XXXXX unfreeze my HTC smart cell phone… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Gmail will not accept my password. I am waiting for an answer
Gmail will not accept my password. I am waiting for an answer about fixing this. Since I was not able to open my g-mail I now have a new g-mail address for you to use to contact me? It is: [email protected]… read more
TonnyJonny
TonnyJonny
Bachelor's Degree
70 satisfied customers
i am using firefox and windows vista. i just had to reset my
i am using firefox and windows vista. i just had to reset my password XXXXX someone hacked into my gmail account. so i had to reset my entire google password. NOW MY CALENDAR is BLANK! i am freaking o… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
when composing longer emails my session is terminated and when
when composing longer emails my session is terminated and when I open a new screen all my work has been lost. Why is this , how can i stop it, and is there any way i can retrieve all that hard work?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an email address [email protected] that I cant log
I have an email address:[email protected] that I can't log into because I can't remember my password. It's been since 7/22/2009, before that my email wouldn't let me send out emails. Everytime I try to r… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x