For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Will any application on the computer open at all?
Okay, will any application open on it at all?
Okay, when you say it started after installing Windows "app", what do you mean? Did you upgrade the version of Windows before this started?
Did the updates get interrupted while they were installing?
Okay that is the issue. When updates are interrupted your computer's operating system becomes corrupted. You will need to reformat the computer an reinstall Windows from scratch. Do you have the recovery CD your computer came with?
Some computers do have a recovery portion of the hard disk. You can try to restore from this. Do you know how to do so?
You will need to launch the recovery from the boot menu when you start the computer. Here are instructions on how to do so: http://smallbusiness.chron.com/restore-lenovo-thinkcentre-72606.html
Okay, let me know how it goes.
Try to turn the computer on and see if it is working.
Okay, you are going to need to reformat the computer and install a fresh copy of Windows.
No, it needs to be done before the computer fully starts up so I cannot do it. You will need to follow the instructions on this page to do it: http://smallbusiness.chron.com/restore-lenovo-thinkcentre-72606.html
Yes, you will not be charged for the remote assistance.
Okay, you will probably need to install your keyboard drivers. What kind of keyboard do you have?