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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I used my windows dvd player yesterday, when I tried to use

Customer Question

I used my windows dvd player yesterday, when I tried to use it today, it would not turn on. Then I was told I would have buy an app for it, It came with my dell laptop. Cab you please explain this to me?
JA: What Dell model do you have?
Customer: inspiron with windows 10
JA: What have you tried so far with your Inspiron? Have you installed any updates recently?
Customer: yes, I update when ever they tell me to.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: not right now.
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.

Hello,

My name is***** will be the person helping you today. What happens when you attempt to use your DVD Player? Are you given any type of error message or does it simply not work?

Customer: replied 6 months ago.
I bring it up and try to turn it in with the arrow in the middle, it turns in to 2 II when it comes on but it will not turn on.
Expert:  Jason Jones replied 6 months ago.

Are you having issues with an application named "Windows DVD Player" or are you having problems with an actual DVD player device?

Customer: replied 6 months ago.
do you mean I have to pay $39 dollars just to talk to you?
Expert:  Jason Jones replied 6 months ago.

I didn't say that. I assume that you are referring to the automatic offer for remote assistance. You may ignore that offer, if you wish.

Customer: replied 6 months ago.
Please refund my $5 trial I can get the app cheaper it is $14.
Expert:  Jason Jones replied 6 months ago.

I understand that you want a refund.

You may easily request the refund on the following page:

Begin Refund: http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for your time today.

Regards,

***** *****

Customer: replied 6 months ago.
please answer about the refund.
Expert:  Jason Jones replied 6 months ago.

You may easily request the refund on the following page:

Begin Refund: http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for your time today.